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Auto Repair
Emarat- Ramla
Category: Computer Repair
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Emarat - Ramla is a business that offers a variety of services. The company offers gas station services, providing fuel for vehicles. Additionally, the company offers auto electrical service and auto tune up service to help maintain and repair vehicles. For battery needs, the company offers a battery store and a car battery store. Customers can also utilize the car wash service. Finally, the company offers a coffee shop business, providing a place for customers to relax and purchase beverages.
Overall Customer Sentiment:
Based on a significant volume of 517 reviews with an average rating of 4.3 out of 5, the overall customer sentiment towards Emarat Al Ramla appears largely positive. While a high average rating suggests general satisfaction, a deeper analysis of individual reviews reveals a mixed experience, with specific areas of strength and weakness.
Service Quality and Common Themes:
Positive feedback frequently highlights the convenience of Emarat Al Ramla as a multi-service destination, offering fuel, car wash, auto services, and food options. The recent reopening and perceived improvements are also noted positively. Specific services like the car wash and the availability of clean restrooms and prayer areas are mentioned favorably in some instances.
Conversely, negative feedback primarily focuses on the condition of the restrooms, with descriptions of them being dirty and unpleasant. Issues with staff efficiency, responsiveness, and accuracy in handling transactions are also raised as significant concerns. The layout and space for vehicles are also cited as potentially cramped.
Final Assessment:
Emarat Al Ramla demonstrates potential as a convenient and comprehensive service station, evidenced by its high average rating and positive comments regarding its range of offerings and recent improvements. However, the recurring negative feedback regarding restroom cleanliness and staff performance indicates areas requiring immediate attention. While the business appears to deliver reliable service in some aspects, inconsistencies in key areas like hygiene and customer service detract from a consistently high-quality experience. Addressing these specific weaknesses is crucial for Emarat Al Ramla to fully align its service delivery with the positive perception suggested by its overall rating.
Emarat Al Ramla is one of the main fuel stations I’ve been using to fill petrol in my car since 2012. The station was closed for a while but has recently reopened, and it’s better than ever. It offers a range of facilities, including a car wash area, a car workshop, tire shops, and the Hot Burger restaurant. It’s a convenient one-stop destination for fuel and vehicle-related needs, with some great food options too. Highly recommended for its services and accessibility!
Horribly dirty and stinky toilets. I’d rather get kidney failure than come here to use the toilets. It’s extremely cramped for the cars too. I’d go the extra couple minutes and use a different pump.
If you feel tired so you can park the car here and get some rest in your car. The same thing I did last time. The restroom and Prayer area are very neat and clean.
One of the Best car wash in Sharjah near Quran Roundabout. They have other services such as oil change, maintenance check
Slow. Unresponsive. Staff will loiter and laugh with each other while people in a hurry to get to work are waiting for their change. Then, they will shortchange them. Too bad for those on the way to work who don't have time to go back to fix another one of the employee's mistakes. It's not the dirham. It's the principle. Next time I will drive an extra few km to go to ADNOC.
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