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Auto Repair
Emarat- Bustan
Category: Auto Repair
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Emarat- Bustan, is a comprehensive service station. The company offers a range of services including a gas station for refueling needs. For financial transactions, an ATM is available. Automotive services include auto electrical service, auto tune-up service, and a battery store, specifically a car battery store. Customers can also utilize the car wash facilities. For refreshments and convenience, the company offers a bakery, a coffee shop, and a convenience store with various products.
Customer Sentiment:
Analysis of customer feedback indicates a mixed sentiment, with a significant portion expressing dissatisfaction. While the overall average rating of 4.1 out of 5 suggests a generally positive perception across the 1009 reviews, the provided sample highlights notable negative experiences.
Service Quality:
Specific areas of concern regarding service quality are evident. Issues with the car wash service, including inadequate cleaning, slow service, and perceived lack of staff training and organization, are recurring themes. Negative feedback also extends to the gas station facilities, specifically the availability and cleanliness of restrooms. Experiences with auto servicing were also cited as unsatisfactory.
Common Themes:
Several common themes emerge from the negative feedback. These include perceived staff incompetence or lack of training, poor organization and management, and inadequate attention to detail in service delivery, particularly in cleaning services. Issues with facility maintenance, such as restroom availability and cleanliness, are also highlighted.
Final Assessment:
While the high volume of reviews and the overall average rating suggest a baseline level of customer satisfaction, the detailed feedback reveals significant areas requiring improvement. The recurring issues with car wash quality, staff performance, and facility maintenance indicate inconsistencies in service delivery. To enhance customer perception and reliability, the business should focus on improving staff training, optimizing service processes, and ensuring consistent facility upkeep. Addressing these specific weaknesses is crucial for delivering a consistently high-quality and reliable service experience across all offerings.
I washed my car today…Interior cleaning was so disappointing…When i showed this to the cleaning staff he told me it will be going in the next wash…Why they are operating a service station if they couldn't even clean chocolate waste from the floor
It is really bad gas stations. I am buying gas. But they put in the toilet maintenance or out of service And I checked there is nothing. You have another toilet at backside but it is not have soap and anyone cannot wash hand. Gas station need to have toilet. It is important because drivers need.!!!!!!!
Slow car wash. Very rude staff. Took 45 minutes to clean when the place was not busy. I left my car to get the inside cleaned and it just stayed there for 10 minutes before anyone came to clean it, even though there were employees available. I’ve also taken the car for servicing and I wouldn’t recommend it either.
The staff at this gas station are untrained and dishonest. Very disappointing experience. I would not recommend stopping here.
Worst car wash ever had, no one knows theirs roles, car washing guy is cashier, guy who changes oils washes a car. There is no management to control all their staff
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