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Auto Repair
Eco Clean Cleaning Company
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Eco Clean Cleaning Company, , is a business specializing in various cleaning services. The company offers comprehensive house cleaning services, ensuring homes are spotless and well-maintained. They also provide professional air duct cleaning, crucial for improving indoor air quality and system efficiency. For floor coverings, the company offers expert carpet cleaning, tackling dirt and stains effectively. Additionally, Eco Clean provides upholstery cleaning services, revitalizing furniture and extending its lifespan.
Based on a collection of customer reviews, Eco Clean generally receives positive feedback, contributing to an overall average rating of 4.5 out of 5 stars from 225 reviews. The majority of customers express satisfaction with the services provided, highlighting several key strengths.
Service Quality and Strengths:
Positive reviews frequently commend the professionalism, punctuality, and thoroughness of the cleaning teams. Specific services like upholstery and air duct cleaning receive positive mentions for their effectiveness in removing stains and improving cleanliness. The use of eco-friendly products is also appreciated by some customers. The booking process is often described as easy and efficient, and some customers value the communication, such as before-and-after videos.
Areas for Improvement and Weaknesses:
Despite the generally positive sentiment, several negative reviews raise significant concerns. A major point of contention is the discrepancy between the advertised use of eco-friendly products and the actual use of standard chemical products by some teams. This inconsistency, coupled with reported poor handling of customer complaints and a lack of accountability from management, is a significant detractor. Issues with pricing transparency and unexpected additional costs are also mentioned. Furthermore, some customers report poor organization leading to scheduling errors and a lack of attention to detail in certain cleaning jobs, particularly in deep cleaning services. Concerns about requests for excessive personal information during the booking process are also noted.
Common Themes:
Recurring themes include the professionalism of the on-site cleaning staff (in positive reviews), the effectiveness of specific cleaning services, and significant issues related to management responsiveness, pricing clarity, and adherence to advertised service standards (in negative reviews).
Final Assessment:
Eco Clean appears to deliver effective cleaning services in many instances, with skilled and professional technicians. However, the business faces notable challenges in maintaining consistent service quality, particularly regarding the use of eco-friendly products and attention to detail in all service types. Issues with management's handling of complaints and pricing transparency also detract from the overall customer experience. While the high average rating suggests a generally positive customer base, the recurring negative feedback on specific issues indicates areas where the business needs to improve to ensure consistent high-quality and reliable service for all customers. Potential customers should be aware of these reported inconsistencies.
Good ac cleaning service. 1 star for non-transparent pricing and lame excuses by the admin. Book at your own risk and expect to pay more
Had them for deep cleaning of my 2 bedroom apartment. They charged me 1500. But I don’t think it was professional cleaning. They didn’t clean under the carpet. They didn’t clean the doors or anything and neither did they clean the washing machine. I don’t think they did a professional job. I had to tell them to clean several places that they didn’t even touch! Very poor job! There was no attention to detail! I wouldn’t recommend them! Find someone else!
I booked Eco Clean to tackle our white fabric sofa, and I’m so glad I did. From start to finish the experience was seamless—the online booking took just a couple of minutes, and their pricing was refreshingly reasonable for Dubai. Joey, the technician, was fantastic: polite, punctual, and incredibly thorough. He worked on every cushion and managed to lift almost all the stains, leaving the sofa looking practically brand-new. I also appreciate that Eco Clean uses eco-friendly products—no harsh chemical smells, which is a must for my family. Highly recommend if you want great results without compromising on health or the planet.
I booked their cleaning service in Dubai, and the experience was exceptional from start to finish. The team arrived on time, worked efficiently, and paid great attention to detail. My space was left spotless, and their professionalism truly stood out. Reliable, thorough, and highly recommended!
I scheduled an appointment for 8 a.m., only to be informed on the morning of the appointment that it had been moved to 4 p.m. due to an error in their location scheduling. This lack of organization is unprofessional and demonstrates a clear disregard for their customers’ time.
I’m extremely satisfied with the cleaning service I received today! The team was super friendly, punctual, and professional. They even sent me videos showing the apartment before and after the cleaning — such a nice touch! The place is absolutely sparkling now. I highly recommend their services without hesitation!
It was very easy to book my duct cleaning. Gregorio and the team were professional and focused. They took care to keep my home and belongings clean while they set up and used their tools. The work was done quite efficiently and I was impressed with the post-clean up and photo presentation of the work they had done in the vents that I couldn't see -- big difference! Not only would I book this company again, I would highly recommend. Save your money on the bill, get a job well done, and if you can, tip the guys well!
The reviews are fake, don't listen to them. They demanded my personal information when I refused to give my email and documents, they refused to cooperate. A dubious company with a dubious reputation demands too much personal information from you, and if you don't agree, they refuse to cooperate with you. Be careful, these guys are acting against the law in Dubai.
They came today and cleaned all my central AC And couches deep cleaning I am very happy with the results Very professional They cleaned properly after them. Highly recommend 5/5
We booked this company purely because they clearly state on their website that they use only Eco-cleaning products - yet we found the cleaning team with the normal chemical products. When we raised this with the Eco Clean management they blamed the cleaning team and didn't want to take any responsibility. Their website clearly states they offer a professional service and a guarantee that if you are not satisfied - they will come back and make it right free of charge. This was never offered and instead we were advised that if we didn't pay the invoice then the amount would be deducted from the cleaning teams salary. I leave you to decide if you want to use a company with this approach to their customers and employees.