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Computer Repair
Cloud Computers
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Cloud Computers is a business that offers a comprehensive range of computer-related products and services. The company offers a selection of computers and computer accessories, catering to various needs. They also provide computer networking services, assisting with setting up and maintaining networks. For those experiencing technical issues, Cloud Computers offers computer repair services and general computer services. Software needs are addressed through their computer software store. Additionally, the company supports printing requirements with a printer ink refill store, printer repair services, and by acting as a printing equipment supplier.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.7 out of 5 from 124 reviews, customer sentiment towards Cloud Computers appears generally positive. Many customers express satisfaction with the quality of service, particularly regarding computer and printer repairs and networking solutions. However, a notable minority of reviews highlight significant issues, primarily related to communication, service delivery, and business operations.
Service Quality:
Strengths in service quality are evident in successful repairs and effective networking installations, with customers reporting positive outcomes such as restored functionality and reliable connectivity. The staff is described as kind and knowledgeable in some instances. Conversely, weaknesses are apparent in instances of delayed or unresolved repairs, particularly concerning laptops, and a lack of responsiveness to customer inquiries. One significant concern raised is the potential for damage occurring during the repair process and subsequent disputes over responsibility and payment.
Common Themes:
Recurring positive themes include successful technical resolutions for specific issues (printer repair, WiFi setup). Negative themes frequently revolve around communication breakdowns, including unanswered calls and messages, and discrepancies in service expectations and outcomes. Issues with business operations, such as inaccurate posted hours and apparent lack of accountability for service problems, are also highlighted. A serious concern involves alleged fraudulent activity by individuals claiming affiliation with the company.
Final Assessment:
Cloud Computers demonstrates the capability to deliver high-quality and reliable service in certain areas, as reflected in the high average rating and positive feedback on specific repairs and installations. However, the presence of critical reviews pointing to significant communication failures, service inconsistencies, and operational issues suggests that the customer experience can be highly variable. While many customers have positive interactions, the negative feedback indicates areas requiring substantial improvement to ensure consistent service quality and customer satisfaction. The business should address communication protocols, service accountability, and operational transparency to mitigate negative experiences and reinforce its reputation for reliability.
I've had good experiences with this shop in the past, but today was disappointing. I arrived at 9:30 AM, as the posted hours show they open at 9 AM, but even by 10:30 AM, the shop was still closed. I ended up going to a different store. It would be helpful if the business hours were updated to avoid inconveniences like this.
My printer was making a strange grinding noise. I took it to Cloud Computers UAQ Sarurday morning around 11:00. They called me after 5 to pick it up. The staff was very kind and knowledgeable.
My printer was old and not working properly. When I got it back from Cloud Computers it was like a new machine. Very happy with service. Thank you!
Not good
Rude salesman
Salam! I wish to speak to the owner or at least the manager of this shop. It’s been over a month since you were not able to fix my laptop (which is still with you until now), and I’ve been trying to reach out to any of your team and no one’s providing good and fair solution.
This is the only way I could get your attention since you are not answering to my calls or responding to me via Whatsapp.
A short background of my case, I first came in to your shop to ask you if you can fix the case cover of my laptop which has a crack on it. Everything is working fine, only the hard case is the issue.
When it was returned to me, they were able to fix the hard case issue but the touchscreen is not working anymore. I have asked your team to fix it back and now, your team wants me to pay to fix the touchscreen issue which was not my fault in the first place. Only the hard case was my problem. Your team broke my laptop screen and you want me to pay for it for fixing.
How can that be fair? I hope someone provides me solution once and for all. All your team in the shop is so hard to reach out to. It’s my laptop, and I’m the one who is chasing for it.
Is that the best service you can give? I wish nothing but better service from you guys.
UPDATE: AS OF OCT 11, 2024 - I already got back my laptop. They have fixed it. Thanks!
Salam! I wish to speak to the owner or at least the manager of this shop. It’s been over a month since you were not able to fix my laptop (which is still with you until now), and I’ve been trying to reach out to any of your team and no one’s providing good and fair solution. This is the only way I could get your attention since you are not answering to my calls or responding to me via Whatsapp. A short background of my case, I first came in to your shop to ask you if you can fix the case cover of my laptop which has a crack on it. Everything is working fine, only the hard case is the issue. When it was returned to me, they were able to fix the hard case issue but the touchscreen is not working anymore. I have asked your team to fix it back and now, your team wants me to pay to fix the touchscreen issue which was not my fault in the first place. Only the hard case was my problem. Your team broke my laptop screen and you want me to pay for it for fixing. How can that be fair? I hope someone provides me solution once and for all. All your team in the shop is so hard to reach out to. It’s my laptop, and I’m the one who is chasing for it. Is that the best service you can give? I wish nothing but better service from you guys. UPDATE: AS OF OCT 11, 2024 - I already got back my laptop. They have fixed it. Thanks!
They provided the best WiFi solution for our labour camp. The connection is strong, reliable, and covers all areas without any issues. Their service was professional, and the installation was smooth. Highly recommended for anyone looking for a top-quality internet setup
Went to it but it is closed and appeared opened on google maps
تجربة سيئة جدا" ...
تواصل معي مندوبين يستخدمون اسم الشركة و تم الاحتيال علي حيث ارسلوا أجهزة مختلفة عما طلبت و بعدها توقفوا عن الإجابة على مكالماتي
اتصلت بمقر الشركة و أخبروني انهم لا يوجد لديهم هكذا مندوبين
المريب في الموضوع عندما اخبرتهم بضرورة الابلاغ عن هؤلاء الاشخاص كونهم ينتحلون صفات المندوبين و يستخدمون اسم الشركة في عمليات النصب كان الرد انهم لا يريدون الابلاغ !!!
وهنا أتساءل هل يتم التغطية على هؤلاء المحتالين كونهم على علاقة بالشركة ؟؟!!
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