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Appliance Repair
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Cleantel Cleaning Services is a company operating in the UAE, offering a range of cleaning solutions. The company offers house cleaning services, ensuring homes are kept tidy and comfortable. For carpets, they provide specialized cleaning to remove dirt and stains. Gutter cleaning is also available to maintain proper drainage. Cleantel offers pool cleaning services to keep swimming areas clean and safe. They also provide tile cleaning to restore the shine of tiled surfaces. Upholstery cleaning is offered to refresh furniture. Finally, the company offers window cleaning services for clear and sparkling windows.
Customer Sentiment:
The overall customer sentiment, as indicated by the high average rating of 4.8 out of 5 across 990 reviews, is overwhelmingly positive. A significant portion of customers express high satisfaction with the cleaning services provided.
Service Quality:
Positive reviews frequently highlight the thoroughness and attention to detail of the cleaning staff, particularly in deep cleaning services. Customers appreciate the professionalism, efficiency, and cooperative nature of the teams. The provision of their own tools and consumables is also viewed favorably. However, a small but notable number of reviews indicate significant issues with service quality, including ineffective cleaning, lack of attention to detail, and poor results.
Common Themes:
Recurring positive themes include the professionalism and diligence of specific staff members, the comprehensive nature of deep cleaning, and the flexibility and reasonable pricing offered. Conversely, negative themes center around poor cleaning outcomes, particularly with certain staff, and significant issues with customer service and communication, including unresponsiveness to inquiries and inaccurate appointment scheduling.
Final Assessment:
Based on the available data, the business generally delivers high-quality and reliable cleaning services, as evidenced by the high average rating and numerous positive testimonials. The strengths lie in the thoroughness of the cleaning teams and their professional approach. However, the business faces challenges in maintaining consistent service quality across all staff and requires improvement in customer service responsiveness and appointment management to ensure a consistently positive experience for all clients.
Excellent service .Highly recommended.Staff was very friendly and very professional.Staff name - Mr.Salahuddin,Mr.Mustafa, Mr.Hidayathullah,Mr.Mujeeb and Mr.Rakib - you all have done a great Job.Always will prefer to call you for cleaning service.Thank you all🙏
I had a great experience with this cleaning service! Salauddin, Suman, and Sajjid were professional, thorough, and efficient. They paid attention to every detail, leaving my home spotless. The team worked seamlessly together and completed the job in a timely manner. Highly recommend!
I had wonderful experience with cleantel for my deep cleaning of 1BHK Apartment. Very happy with service provided by Salahuddin,Yusuf and suman.They were professional and very cooperative. Would highly recommend
One star for bad customer service ! No response from the team for any sort of quotation when asked ! Contacted them on 5th June been a month now and all they do is leave my inquiry on SEEN ! Poor management !
Thank you so much to Mustafa, Sagar, Hadatullah, Mujib - they have cleaned every single corner of my house in such detail. We are super impressed
The most worst experience I have ever seen in cleaning service, the send one lady, spent almost 3 hours, she did nothing exactly, take money and go. I informed the management and sent photos for what she didn’t touch, same they did nothing. They are NOTHING CLEAN services
Their appointments are not accurate, do not trust them
Took quotations from numerous companies for deep cleaning our four bed. However, given their professional outlook, flexibility and reasonable price went ahead with them. I am simply amazed by their professionalism. They took two days and made sure every corner was sparkling clean. They got their own cleaning tools and consumables. Did not hurry at all. They made sure they take up any requests we made to upkeep the place. Thanks guys. Don't think much of you are looking for a deep cleaning agency, just go ahead with them, you will never be disappointed. Kudos to the team.
Very bad quality staff. No experience at all.
Worst service . Bengali staff males . The worst cleaning done till now till date