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Auto Repair
Carstars Garage European Car Repairs
Category: Auto Repair
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Carstars Garage European Car Repairs is a business specializing in the maintenance and repair of European vehicles. The company offers a comprehensive range of services including general car repair and maintenance, air conditioning repair, auto body work, and auto tune-ups. They also provide car and vehicle inspection services, engine rebuilding, and transmission repair. Additionally, the company offers a chauffeur service.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.5 out of 5 from 97 reviews. While a significant portion of reviews express satisfaction with the quality of work, efficiency, and communication, a notable minority highlight negative experiences related to rudeness, poor communication, and issues with timely service and pricing.
Service Quality:
Positive feedback frequently mentions thorough diagnostics, professional repairs (including complex issues), and the car driving "like new" after service. Specific services like control arm bushing replacement and oil changes are cited as being done promptly and professionally. However, negative reviews indicate instances of unfinished work and a lack of responsiveness to customer concerns regarding quality.
Common Themes:
Recurring positive themes include the expertise of the mechanics, effective troubleshooting, and clear communication (particularly via WhatsApp and phone). The ability to identify and fix problems missed by other garages is also highlighted. Conversely, negative themes consistently revolve around poor customer service, including rudeness, difficulty in scheduling, lack of respect, and issues with pricing and timely completion of work. Communication is a point of contention, being praised by some and heavily criticized by others.
Final Assessment:
Based on the available data, the business demonstrates a capacity for high-quality technical work and effective problem-solving, contributing to a generally positive average rating. However, inconsistencies in customer service and communication significantly impact the overall customer experience for a segment of clients. While the technical expertise appears reliable, potential customers should be aware of the reported issues with interpersonal interactions and service delivery timelines. The business has a strong foundation in repair capabilities but needs to address the reported shortcomings in customer handling to ensure consistent high-quality and reliable service across all interactions.
Bad service.
Carstars are great! Russian-speaking professionals that will show you all issues and will spend time explaining on all of my “why”. My car is driving like new, and I was satisfied with precise estimates. Communication over whatsapp and via phone calls are seamless and clear. Thank you carstars team for a great work!
Even now you're being rude to me ! It's better not to find out , but work and answer calls normally . Thank you,I will not go to your service and will not advise anyone. Bad experience.
Guys are awesome. Troubleshooting, finding parts, mechanical and electrical work is excellent. Very accommodating when it comes to difficult customers like myself. Thanks again!
I found you on the search for Gogol map, called but you did not even deign to talk to me, a very bad experience .After such is the answer as I will give you the car for repair!? Do you even fix cars?
I recently visited this auto service for a complete diagnostic check, replacement of the control arm bushings, and an oil change. I was extremely impressed with their efficiency and quality of work. The diagnostic process was thorough, and they quickly identified the issues with my car. The replacement of the bushings and the oil change were done promptly and professionally. I highly recommend this place for anyone looking for reliable and quick auto service.
Please don’t use them! Super rude people!
They never agree on time and they are bad in communication and they hang the phone on me and they are so rude and also don’t know how to respect people and also never got my car fixed on time and gave me crazy price. Don’t think even about calling or contact this Hammerhead ever! Worst experience ever!
The guys quickly found a problem in the BMW M4 that they could not find in other garages. Thanks a lot! Contact professionals, I recommend this place.
very friendly and careful treatment to my lovely C-class was done there😍
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