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Capital zone delivery services L.L.C
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Capital Zone Delivery Services L.L.C. is a delivery service business. The company offers a range of services including express delivery, same-day delivery, and scheduled deliveries. They handle various types of shipments, from documents and parcels to larger items. The company provides reliable and efficient transportation solutions for businesses and individuals, ensuring timely and secure delivery of goods. Their services are designed to meet diverse logistical needs, providing convenient and professional delivery options.
Customer Sentiment:
Based on the provided reviews, customer sentiment appears to be significantly negative, despite the relatively high average rating of 4.2 out of 5 across 37 reviews. The detailed feedback highlights serious concerns regarding service quality and employee treatment.
Service Quality:
Multiple reviews indicate issues with service reliability and professionalism. Specific complaints include delayed deliveries, requests for additional payment by delivery personnel, and a lack of responsiveness from customer service when issues are reported. The reviews suggest a potential disconnect between the advertised service and the actual customer experience.
Common Themes:
Recurring themes across the negative reviews include allegations of unfair labor practices, excessive working hours without adequate compensation, and the imposition of unwarranted penalties on employees. Additionally, there are consistent complaints about poor customer service and unprofessional conduct by delivery staff, including late-night contact attempts.
Final Assessment:
While the overall average rating suggests a generally positive perception, the detailed negative reviews raise significant concerns about the business's operational practices and service delivery. The severity and consistency of the complaints regarding employee treatment and customer service issues indicate potential systemic problems that could impact the quality and reliability of the service provided. Further investigation into these areas is recommended to understand the full scope of the issues and their potential impact on customer satisfaction and business reputation. The provided negative feedback strongly suggests that the business may not consistently deliver high-quality and reliable service, despite the higher average rating.
Customer service is very bad
To Much darty company They give palanties with out any resion
Very bad company God will see you soon inshallah
Very bad service 2 times disappointed their ask the delivery guy if he can delivery and he ask for extra money and when I refuse to give money on my second delivery by force he make delay 2 days not recommended to all my family and friends I did complain and no action taken and the delivery guy calling me at 10:45 pm 😞 😢 to ask for my location
Your requirement is 260 hours but we work more than 300 hours in a month but you people don't see how hard we work on the road but you don't realize that we put plentties you in the last of the month. This won't work if you people are eating our rights. We will also pray for you. May Allah give you the result soon.