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Mobile phone Repair
Bester Computer Systems
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Bester Computer Systems is a computer repair service business. The company offers a range of services including computer repair, virus removal, data recovery, and network setup. They provide assistance with both hardware and software issues for various types of computers. Their services cater to individuals and businesses needing technical support and solutions for their computer systems.
Overall Customer Sentiment:
Based on the provided reviews and the average rating of 4.2 out of 5 from 10 reviews, the overall customer sentiment appears largely positive. While a significant negative experience is noted, the majority of feedback highlights positive interactions and successful service outcomes.
Service Quality and Strengths:
Several reviews commend the business for its technical expertise, particularly with Apple products like MacBooks and Mac Minis. Customers appreciate the ability to recover data and efficiently diagnose and fix complex issues. The speed of service is also highlighted as a key strength, with repairs sometimes completed within an hour. Positive mentions are made regarding specific staff members for their helpfulness and knowledge. The provision of warranties and thorough testing before purchase are also viewed favorably.
Areas for Improvement and Weaknesses:
A notable weakness identified is inconsistent customer service, specifically concerning interactions with a particular staff member. This individual is described as rude, defensive, and disrespectful, particularly towards younger customers. Issues with product quality, including receiving faulty or outdated equipment, were also reported in one instance. The handling of customer complaints and negative feedback also appears to be an area requiring attention.
Common Themes:
Recurring positive themes include technical proficiency, speed of service, and the helpfulness of certain staff members. The primary negative theme revolves around poor customer service from a specific individual and, in one case, issues with product quality.
Final Assessment:
The business demonstrates strong technical capabilities and the potential for excellent service, as evidenced by numerous positive reviews and successful repair outcomes. However, the significant negative feedback regarding customer service and product quality from a single interaction indicates a need for improved consistency in customer experience and quality control. While the business appears capable of delivering high-quality and reliable service, addressing the identified weaknesses is crucial for maintaining a consistently positive reputation and ensuring customer satisfaction across all interactions.
An awesome computer shop. Mr. Wajahat is friendly and very helpful. You will find products in various price ranges to fit your budget I just bought a brand new Lenovo Chromebook for AED 300 only. Very satisfied with the purchase. Wishing this business all the best.
Great service from start to finish. These guys know what they are talking about when it comes to MacBook Pros, Apple Macs, and also Mac Minis.. they even stayed after closing hours just to set up my MacBook Pro. 15 days warranty, and they check the battery life, test all of the features and software there and then before you even buy. Really a great service that’s coupled with great know how. Well done guys! I’ll be using you again for sure 👌👌
Highly recommend Bester Computers for any Apple Mac repairs! Their technicians are extremely knowledgeable and professional especially Mr. Wajahat Was really helpful and kind person. they were able to diagnose and fix my Mac issue quickly and efficiently. Bester Computers is a lifesaver! My MacBook was completely dead, wouldn't even turn on, and I needed it fixed urgently. They were incredibly fast and efficient, diagnosing the problem and completing the repair within an hour! This saved me a ton of time and stress. Bester Computers truly goes above and beyond! Their fast turnaround time, expertise, and exceptional customer service make them the go-to place for any Apple Mac repair needs. I highly recommend them to anyone in need of a quick and reliable solution.
I usually dont post reviews but this one deserves all the praise. Ali was able to recover data of my lost ID. A task that I had, until then, found either to be impossible or too costly. What really impressed me, though, was how he non reluctantly shared some great insights and tips on a lot of electronic devices. Things many would keep a trade secret for their gains... I guess even here he did gain eventually....a friend and a loyal customer. Me.
Went to this store to get 10 chrome books for our office and pay 50% and the rest the next day. One of the guys there said that he wouldn't do that because of his companies policy and because he 'didn't trust us enough'. After that I said ok and got only 5 laptops. The man started to explain to me in a rude, defensive way and when I talked back and stood up for myself, the guy got mad. He would say that I didn't have the right to talk back to him because I was only 15. I paid for the laptops and left the store with the laptops. I came back for the invoice and the guy got all defensive again, I ignored him and walked out of the store. As I was walking out, he told me to never come back to his store. The next day, most of the laptops were not up to date and broken. I took them back and got them replaced by a different guy. After that, I called to order 5 more Chrome books since our employees needed them. The guy got mad again because my older sister left a bad review here. I had a short argument with him then hung up. Through both the times we talked, he kept on mentioning 'respect'. Well, why don't you respect the customers that place 1300+ AED on your table and buy your product? If you can't respect your customer, you're not a salesperson.