Bester Computer Systems

18 41st St - Al Satwa - Dubai

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Business Listing

Mobile phone Repair

Computer Repair Laptop Repair

Bester Computer Systems

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About Bester Computer Systems

Bester Computer Systems is a computer repair service business. The company offers a range of services including computer repair, virus removal, data recovery, and network setup. They provide assistance with both hardware and software issues for various types of computers. Their services cater to individuals and businesses needing technical support and solutions for their computer systems.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on the provided reviews and the average rating of 4.2 out of 5 from 10 reviews, the overall customer sentiment appears largely positive. While a significant negative experience is noted, the majority of feedback highlights positive interactions and successful service outcomes.
Service Quality and Strengths:
Several reviews commend the business for its technical expertise, particularly with Apple products like MacBooks and Mac Minis. Customers appreciate the ability to recover data and efficiently diagnose and fix complex issues. The speed of service is also highlighted as a key strength, with repairs sometimes completed within an hour. Positive mentions are made regarding specific staff members for their helpfulness and knowledge. The provision of warranties and thorough testing before purchase are also viewed favorably.
Areas for Improvement and Weaknesses:
A notable weakness identified is inconsistent customer service, specifically concerning interactions with a particular staff member. This individual is described as rude, defensive, and disrespectful, particularly towards younger customers. Issues with product quality, including receiving faulty or outdated equipment, were also reported in one instance. The handling of customer complaints and negative feedback also appears to be an area requiring attention.
Common Themes:
Recurring positive themes include technical proficiency, speed of service, and the helpfulness of certain staff members. The primary negative theme revolves around poor customer service from a specific individual and, in one case, issues with product quality.
Final Assessment:
The business demonstrates strong technical capabilities and the potential for excellent service, as evidenced by numerous positive reviews and successful repair outcomes. However, the significant negative feedback regarding customer service and product quality from a single interaction indicates a need for improved consistency in customer experience and quality control. While the business appears capable of delivering high-quality and reliable service, addressing the identified weaknesses is crucial for maintaining a consistently positive reputation and ensuring customer satisfaction across all interactions.

Amenities
Credit cards Debit cards Electronics Gender-neutral toilets NFC mobile payments On-site services Repair services Wheelchair-accessible seating Online appointments
Map
Overall Google Reviews
4.2 (10 reviews)
Review 1 of 5
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4.2 (10 reviews)
Member since
May, 05 2025
Location
18 41st St - Al Satwa - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 11:00 AM - 11:00 PM
Tuesday 11:00 AM - 11:00 PM
Wednesday 11:00 AM - 11:00 PM
Thursday 11:00 AM - 11:00 PM
Friday 02:00 PM - 11:00 PM
Saturday 11:00 AM - 11:00 PM
Sunday 11:00 AM - 11:00 PM
Services
Computer repair service
Contact Seller
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