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Auto Repair
Awtar Auto Multi Brand Repairing Garage | Specialized in Nissan Patrol
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Awtar Auto Multi Brand Repairing Garage is a car repair and maintenance service. The company offers a comprehensive range of services for various car makes and models, specializing in Nissan Patrol. Their services include general car maintenance, mechanical repairs, electrical system diagnostics and repair, AC repair, brake services, suspension work, and engine overhauls. They also provide routine services like oil changes, filter replacements, and fluid checks. The company aims to provide reliable and efficient solutions for all automotive needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.3 out of 5 from 76 reviews. While a significant portion of reviews express satisfaction with the service and professionalism, a notable minority highlight significant negative experiences.
Service Quality:
Reviews indicate variability in service quality. Positive feedback frequently mentions effective problem resolution, particularly for complex issues like AC cooling and engine problems, and timely service delivery. Conversely, negative reviews strongly criticize the quality of work, citing instances where repairs were ineffective or worsened existing issues.
Common Themes:
Recurring positive themes include professionalism, effective communication (specifically mentioning updates on work progress), and fair pricing. Negative themes consistently revolve around poor service quality, unprofessional and inexperienced staff, significant delays in providing estimates and completing work, and perceived dishonesty or "looting."
Final Assessment:
Based on the available data, the business demonstrates the capacity to deliver high-quality and reliable service, as evidenced by the positive feedback and high average rating. However, the presence of strongly negative reviews highlighting critical issues with service quality, staff competence, and timeliness indicates inconsistency in service delivery. While many customers have positive experiences, potential customers should be aware of the reported instances of poor workmanship and unprofessional conduct. The business appears to have strengths in addressing specific technical issues and communication, but needs to address the reported inconsistencies in service quality and staff performance to ensure a consistently positive customer experience.
Awtar work shop take immediate action after my review and feedback on my car repairing outcome. I received the car within 4 days And I was satisfied later. The owner himself interfered and did adhoc action. Recommended to do repairs, fair price for the job quality .
Guys, Never go this workshop.
Please dont approach them if you are genuine and decent besides if you love your own car.
Unprofessional staffs and they knows only looting. Recently I approached them for 'gear oil change and leakage of engine oil'. They did something for leakage and its not even worked a single day besides its increased the leakage.
They filled very poor and bad used oil in gear box and i saw the quality of the oil from other workshop. They charged me for such a damaged work AED 700.
Please dont approach them if you are genuine and decent besides if you love your own car.
Nice team and Hari keeps you updated with work. They helped me fix engine cooling issue which was long prevailed and not solved. Affordable and reliable
Not upto the mark ok for oil change only
Their service is extremely poor, and the staff is neither experienced nor interested in doing their work properly.
Speaking from my experience, it took me two days just to get an estimate from them, and then I was humiliated at their office for another two days while they kept saying, ‘We’ll start your work soon.’ They wasted my two days and still didn’t complete the job properly.
I would not recommend this company to anyone under any circumstances.
Their service is extremely poor, and the staff is neither experienced nor interested in doing their work properly. Speaking from my experience, it took me two days just to get an estimate from them, and then I was humiliated at their office for another two days while they kept saying, ‘We’ll start your work soon.’ They wasted my two days and still didn’t complete the job properly. I would not recommend this company to anyone under any circumstances.
Very good service and excellent customer service, my Nissan PATROL was having an AC cooling issues for a long time, consulted a lot of garages in the market. Genuinely I was surprised how easily they fixed in no time, Iam appreciating and thanking the whole team of awtar for being professional and straight in their work. Highly recommendable
Very professional team. Happy with their services.
Very unprofessional technician.
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