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Auto Repair
Auto Central - Umm Ramool Service Center | Al Masaood
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Auto Central - Umm Ramool Service Center | Al Masaood is a business that offers a range of services related to vehicle maintenance and repair. The company offers comprehensive auto repair shop services, addressing various mechanical and electrical issues that vehicles may encounter. As a repair service business, they provide solutions for keeping vehicles in optimal working condition. Their services encompass general maintenance, diagnostics, and specialized repairs, ensuring vehicles are safe and reliable.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.5 out of 5 across 204 reviews. Many customers express satisfaction with the service provided, highlighting professionalism, efficiency, and positive interactions with staff members. However, a notable minority of reviews express significant dissatisfaction, primarily related to the quality of repair work and customer service issues.
Service Quality:
Strengths in service quality are frequently mentioned, including efficient service, helpful and patient staff, and successful repair work, particularly in accident repairs. The business is also praised for transparency and honesty. Conversely, a significant weakness identified is the inconsistency in repair quality, with some customers reporting poor finishing and the need for repeat visits. Issues with the validity of promotional offers and the use of specific vehicle-recommended oils also detract from the perceived quality of service for some.
Common Themes:
Recurring positive themes include the helpfulness and professionalism of specific staff members (e.g., Areej, Muhammad Rafi, Mr. George, Mahesh), efficient service, and successful accident repairs. Negative themes consistently revolve around the quality of repair work, particularly finishing issues, and challenges with customer service, including communication breakdowns and issues with promotional offers.
Final Assessment:
Based on the provided reviews and overall rating, Auto Central Service Center generally delivers a high level of service, particularly in terms of customer interaction and efficient handling of repairs. The high average rating suggests a strong base of satisfied customers. However, the recurring negative feedback regarding repair quality and customer service issues, while representing a smaller portion of the total reviews, indicates areas requiring attention to ensure consistent high-quality and reliable service for all customers. Addressing these inconsistencies would likely further enhance the business's reputation and customer satisfaction.
Bought a booklet from them. Came to redeem something from it and they said it’s not valid anymore despite the expiry date still being weeks away. Making the customer pay for their own incompetencies is unacceptable, and I wasn’t offered any proper explanation as to why, and what they will do to solve the issue. Overall horrible place with people that don’t care about you smugly sitting and ignoring you. Asked for the manager about 10 times and not a single time did he come in to the building, and no one called him for me either. I am very strongly considering opening a legal case on auto central, and maybe then they’ll see how their actions impact them.
brought my car there for insurance car repair.. but experienced a back job as my front bumper still coming out.. they fixed the back job(by putting sealant and tape) but still my bumper not that fixed until now.. now my bumper is worst 😑😑
Excellent service very fast and trusted workshop meet Muhammad Rafi or Areej lady They both are good staff i'm very satisfied from Auto center ❤️
I recently visited Auto Central Service Center for my car service, and my experience with Miss Areej was outstanding. Her professionalism and friendly demeanor made the entire process smooth and enjoyable. I highly appreciate her exceptional service and dedication.
If you love your car don’t use them, the quality of work and the finishing a normal garage can do better.. I was sent there by insurance company they take 6 days to change a rear bumper and you can see the finishing in the pictures.
If you love your car don’t use them, the quality of work and the finishing a normal garage can do better.. I was sent there by insurance company they take 6 days to change a rear bumper and you can see the finishing in the pictures.
Super Great Garage is highly reputable! Mr. Rafi was incredibly helpful and patient in addressing all my questions and updates. I initially had trouble communicating with my insurance for the claim, but they made the process seamless and expedited everything. They not only fixed my car but also made it look even better, replacing parts with new ones and delivering outstanding repair work. A big shoutout to the amazing team at Auto Central for their exceptional work on my car—kudos to everyone involved!
Took my car in after a minor accident In the dessert. Manager Mr. George, Mahesh, and the entire staff including mechanics, painters etc, did a fantastic job. They're transparent, honest and their work quality is excellent. There were no hidden surprises or fine print. Truly commendable service. Reasonable prices. Recommended ✅
When i bought the coupon they said they use the oil specic to vehicle. When i came for the service they use Total Engine oil for all the service. They do not have Chrysler oil and they refused to use Mobile oil for the coupon. Very bad experience from Umm ramool auto service. People who sells the coupo, they just blaber some info to get there targets. Big Companies like Al mazood is not reviewing there quality
Worst experience ever and can’t recommend anyone to try the worst garage worst service worst work 👍🏻