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Asian Cleaning Services
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Asian Cleaning Services is a business offering a comprehensive range of cleaning and maintenance solutions. The company offers services including general cleaning, specialized air duct cleaning, and detailed carpet cleaning. They also provide house cleaning services, leather cleaning, and upholstery cleaning. Beyond standard cleaning, the company offers pest control services, pool cleaning, and window cleaning, catering to a variety of residential and commercial needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.4 out of 5 across 80 reviews. While a small number of reviews express significant dissatisfaction, the majority reflect positive experiences.
Service Quality:
Strengths highlighted in positive reviews include prompt response times, professional and thorough cleaning, reliability, and punctuality. Specific services like flood cleanup and regular house cleaning receive positive mentions. Conversely, a notable weakness identified is poor customer service, characterized by unresponsiveness, abrupt communication, and a perceived lack of care for potential customers.
Common Themes:
Recurring positive themes include the effectiveness of the cleaning services and the diligence of the cleaning staff. The primary negative theme revolves around difficulties in initial contact and communication with the business.
Final Assessment:
Based on the available data, Asian Cleaning Services generally delivers high-quality and reliable cleaning services, as evidenced by the strong average rating and positive feedback on the actual cleaning work. However, the significant negative feedback regarding customer service during the initial contact phase is a critical area for improvement. While the core service delivery appears strong, the negative experiences with communication could deter potential customers and impact overall business perception despite the quality of the cleaning itself. Addressing the customer service issues is crucial for maintaining and improving the business's reputation and customer acquisition.
Horrible customer service. I called them yesterday after having called them several times over the past couple of weeks. The person who answered my called, after listening to me for like 10 seconds, interrupted me and told me he’ll call back in a minute. Of course I never heard back from them. Every time I called, they always seem to be in a hurry and couldn’t wait to hang up on me. They don’t care about customers which makes me think their reviewers are mostly fake. Reckless behaviour. One star is way too much for what you offer!!
My house was flooded during yesterday's thunderstorm, and I contacted Asian Cleaning Services to clean up. They not only promptly responded, but did a really good/professional job within 2hrs! Would recommend their services...
Very good service.. nice team
We have been really happy with the service - friendly, reliable, punctual and a great thorough Asian cleaning house.
We have been using Asian cleaning service around 6 months now and have had a very good experience so far. We have had multiple maid sent and they have all been very diligent and havr cleaned the house very well.including outdoor balconies ext.
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