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Computer Repair
ASHTEL ABU DHABI
Category: Mobile phone Repair
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ASHTEL ABU DHABI is a business that offers a wide range of services related to mobile phones and computers. The company offers mobile phone repair services, addressing issues with various devices. They also function as a cell phone accessory store, providing a selection of accessories for mobile phones. In addition, ASHTEL ABU DHABI operates as a computer accessories store, offering peripherals and components for computers. The company provides computer services, likely including repairs and maintenance. They also act as a computer software store and a general computer store, selling computers and software. Finally, ASHTEL ABU DHABI is a cell phone store, selling mobile phones to customers.
Overall Customer Sentiment:
Based on a total of 469 reviews with an average rating of 4.2 out of 5, the overall customer sentiment towards Ashtel appears to be generally positive. While a significant portion of customers express satisfaction with their experiences, a notable minority report negative encounters, particularly concerning service quality and product reliability.
Service Quality and Strengths:
Positive reviews frequently highlight the helpfulness, friendliness, and patience of the staff. Specific mentions of individuals like Nader and Manager Ali suggest strong customer service from certain team members. Customers appreciate the staff's willingness to explain products and provide assistance. The business is also recognized for offering a good selection of products, including laptops, and for competitive pricing, especially for those who engage in bargaining.
Areas for Improvement and Weaknesses:
Conversely, negative feedback points to significant issues in several areas. Communication appears to be a weakness, with some customers reporting a lack of follow-up after leaving devices for repair. Concerns about product quality are raised, with instances of purchased items failing shortly after use. The most critical feedback pertains to repair services, where customers have experienced further damage to their devices and encountered unhelpful or rude staff when attempting to resolve these issues. Some reviews also suggest a lack of care or attention towards customers, even repeat ones.
Common Themes:
Recurring themes in the reviews include the impact of individual staff members on the customer experience, the importance of bargaining for favorable pricing, and a disparity in the quality and reliability of both products and repair services offered.
Final Assessment:
Ashtel demonstrates strengths in customer interaction through its friendly and knowledgeable staff, contributing to positive experiences for many. However, inconsistencies in product quality, communication, and particularly repair service reliability and customer issue resolution present significant challenges. While the high average rating suggests a generally positive perception, the recurring negative feedback, especially regarding critical service failures, indicates that the business does not consistently deliver high-quality and reliable service across all aspects of its operations. Potential customers should consider both the positive feedback and the reported weaknesses when making a decision.
"I had a wonderful experience at ashtel Mobiles. The staff members were not only knowledgeable but also incredibly friendly and patient. Their positive energy and willingness to explain every detail about the products stood out. I highly recommend this store for their exceptional customer service. If you're looking for a mobile store with a great team, this is the place to go!"
"Kudos to the team at ashtel mobiles! The staff's friendliness and patience while explaining the products exceeded my expectations. Their positive energy made the entire shopping process enjoyable. I wholeheartedly recommend this store for its exceptional service and knowledgeable staff. If you're in search of a mobile store with a fantastic team, look no further!"
Asked via chat, they didn't seem to care about customers that much. Even though I've ordered phone from the store twice, I've still been treated the same way. Very bad.
Bad product quality.
I purchased Samsung charger 45W and after few days started giving loud noise. And they accepted to replace it only and no refund.
After I got the new one, it worked for few days only and after that while trying to remove it from power socket, it got broken easly.
Good shop but if you know how to bargain... you will get good price
I don’t like them
I had the misfortune of visiting Ashtel to get my iPhone 11 back glass fixed, and let me tell you, it was an absolute nightmare. The whole experience was a train wreck from start to finish.
First off, I dropped off my phone, and when I received it back, the front-facing camera and Face ID were in worse shape than before. The camera was so blurry . And as for the Face ID, it has completely stopped working. It's beyond frustrating to pay for a service and end up with a device that's even more dysfunctional than when you brought it in.
But wait, it gets better. When I took my now-mangled phone back to Ashtel to address the issues, I was met with the rudest and most unhelpful staff I've ever encountered in any establishment. It was as if they were offended that I dared to question their expertise. Their lack of professionalism and customer service skills were truly astounding.
I wouldn't recommend Ashtel to my worst enemy. Save yourself the headache, go literally anywhere else for your electronic repairs. This place is an absolute disgrace and deserves to be avoided at all costs.
I wanted to take a moment to express my gratitude for the outstanding service we received from Ashtel Abu Dhabi, particularly from Manager Ali and his entire team. Our experience was truly exceptional, and we appreciate their efforts in making our visit memorable.
I was looking for a Laptop in Abu Dhabi Market and at the end I got what I need with good price, The team specially Nader is honest and try to do his best to help me. At the end thanks for all Ashtel team
Left my phone for repair . Waited for the time they asked for . After that no communication. They do not care at all.
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