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Electronics Repair
ART Works LLC
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ART Works LLC, also known as Artech, is a company that offers a range of services for homes and businesses. The company offers appliance repair services, including repairs for air conditioning units, microwave ovens, refrigerators, washers, and dryers. They also provide general appliance customer service. In addition to appliance repair, Artech offers painting services and operates a paint store, catering to both residential and commercial clients.
Customer Sentiment:
The overall customer sentiment, based on a large volume of reviews and a high average rating (4.8 out of 5 from 174 reviews), appears overwhelmingly positive. Many customers express satisfaction with the speed, professionalism, and effectiveness of the services provided, particularly for appliance repairs.
Service Quality:
Key strengths highlighted in the reviews include prompt response times, quick turnaround for repairs (often within 24-48 hours), and successful resolution of appliance issues. Specific praise is given for washing machine and refrigerator repairs. Positive interactions with staff, such as clear communication and transparency, are also noted.
Common Themes:
Recurring positive themes include the efficiency of the repair process, the reliability of the service, and the professionalism of the technicians. However, some negative feedback points to concerns regarding pricing transparency, perceived overcharging for certain repairs, and instances of unsatisfactory outcomes or customer service issues. There are also mentions of visit charges being applied even when no repair is undertaken, which has led to dissatisfaction for some customers.
Final Assessment:
Based on the provided data, the business generally delivers high-quality and reliable service, as evidenced by the high average rating and numerous positive reviews. Their strengths lie in efficient and effective appliance repairs with quick turnaround times. However, the negative feedback regarding pricing and occasional customer service issues suggests areas for potential improvement in transparency and consistency across all customer interactions. While the majority of customers appear satisfied, addressing the concerns raised by a minority could further enhance the business's reputation and customer trust.
Fast, prompt and professional service. I would recommend these guys. Before (broken) and After below
Great work, I call after my fridge broke down and they came after 1h, pick up my fridge and it was fix less than 24h later. Well done, I would recommend 100%
I am extremely impressed with the washing machine repair services provided by Art Works LLC! I truly appreciate their attention to detail and the excellent customer service. I will definitely be recommending Art Works LLC to family and friends. Thank you for the fantastic service!
I had recently purchased a washing machine, and the drum broke, so I googled and found artwork, and they were very smooth and reliable in fixing and delivering the washing machine within two days. They even offered me a six month warranty on the new drum. I highly recommend as they have good pricing.
I hired them before and they were ok, and I called them again because the washing machin filter was stuck, they told me they needed to change the drain pump because it is all one part, to discover later on that they only changed the filter cover and charged me for the drain pump replacement.
They returned the machin and it was leaking, they used silicon to repair the damage they caused and took 2 days on top of the 2 days they needed for the first fake repair.
When I called them back that nothing has been changed, they immediately changed the story.
I wish there is a way to prove what I say to place a complain with MEO but I have nothing but my words against theirs.
If you want to avoid being taken advantage of, stay away.
I like the carpets. It's magnificent, hands down but the entire goal of the trip by Vitor is to set you up into buying. Of course, everyone there seems to be a salesperson. OMG, it's so expensive too.
Overpriced & unprofessional. Unhappy customer. If we dont agree for the price, they will charge 50 dhs for the visit. No bill provided.
Repair of microwave.... Although the owner mentioned 30 dhs will be charged if no repair works done...
Such a waste of 30 AED for not repairing with them.
I saw their online rating and chose to give them the job.
They need to repair a microwave by sending it to sharjah... And they expect one to pay 350 AED for microwave repairing... Howmuch does a microwave cost brand new? On the other hand his technician is offering me a 2nd hand microwave for purchase...
My original microwave was worth 550 aed already. I was okay with upto 200 aed for repair but 350?thats no joke...
I got the same machine repaired from another repair technician within same day for 150 AED.. No jokes but this is extremely shocking how this place has a 5 star rating.
Never again approaching them.
This review is purely based on my 1st experience with ART after job was completed...Will update at a later stage if faced with any sudden issues... We needed to get my washing machine serviced and thoroughly cleaned. Found loads of companies with loads of fake reviews online, but ended up choosing ART Works LLC. Mostly dealt with Usman, who was polite, straight fwd and quick to reply to my queries through WhatsApp. Charged me about 250dhs for a full servicing for 1 unit, including pick up and drop off. They normally take 2 days to return your machine, but during Ramadan (work late) they were able to finish evtg early and deliver it back all wrapped up back within 24hrs! No drama, no probing for extra money, no problems or deliberate damage done (in my case), and the job was done properly the first time round - just the way it should be. Usman also shared pictures of the cleaning process. My machine works fine so far with no more leaking (had this issue due to dirt clogging the pipes inside). Will definitely use them again and would recommend their services to all. Thanks guys!
Very bad costumer service and arrogant people………they will ask for visit charge for not doing anything……..very poor knowledge and unprofessional staff…….Don’t recommend this company…..