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Auto Repair
Allparts.ae FAST TRIP Auto New Spare Parts Trading LLC
Category: Auto Repair
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FAST TRIP Auto New Spare Parts Trading LLC is an auto parts store. The company offers a wide range of new spare parts for various vehicle makes and models. Their inventory includes essential components for engine, transmission, braking, suspension, and electrical systems. They provide parts for routine maintenance and major repairs, catering to both individual car owners and automotive workshops. The company aims to be a comprehensive source for automotive spare parts, ensuring customers can find the necessary components to keep their vehicles running smoothly.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 3.5 out of 5 across 19 reviews. While some customers report highly positive experiences with product availability, authenticity, and customer service, a significant portion express extreme dissatisfaction, primarily related to order fulfillment and communication.
Service Quality:
Strengths highlighted include the availability of specific and genuine parts, a user-friendly website with original parts catalogs, and responsive customer service via WhatsApp and the website for some users. However, significant weaknesses are evident in order processing and delivery times. Multiple reviews indicate substantial delays, unfulfilled orders, and issues with receiving incorrect or incomplete shipments. Communication regarding order status and stock availability also appears inconsistent, leading to frustration for some customers.
Common Themes:
The most prominent positive themes are the availability of hard-to-find parts and effective communication through specific channels for some customers. Conversely, the most critical themes revolve around prolonged delivery times, lack of proactive communication regarding order status, and issues with receiving the correct items. The discrepancy between advertised availability and actual stock levels after payment is a recurring point of frustration.
Final Assessment:
Based on the provided reviews and overall data, the business demonstrates strengths in product sourcing and initial customer interaction for some users. However, significant inconsistencies in order fulfillment, delivery reliability, and communication regarding delays and stock issues negatively impact the overall customer experience for a notable segment. While some customers have positive experiences, the recurring issues with order processing and delivery raise concerns about the business's operational efficiency and reliability. Potential customers should be aware of the reported challenges with order fulfillment and consider these factors when making purchasing decisions.
Great experience with the store, very supportive and always open to answer questions. Website is very easy to operate, and has original parts catalogues, which helps you find the best alternative brands if you want. I was searching for a specific brake discs and pads brand and couldn't find it anywhere except here. Got it delivered fast!
I highly recommend them, simple process , 100% genuine parts, very good customer service via their whatsapp and website. Don’t trust any bad reviews about them they were really good with me and I got my remote for my infinity in around 7 days. I paid like 60 USD instead of 1500 AED if I had to buy it from Infinity directly . 100 Percent LEGIT !!
In my opinion, I had a great experience from the team. Although i see some reviews are talking about the delivery times, from what I understood the problem would be from the supplier which the team at ALLParts works on getting the shipment to you As Soon As Possible where i Did not see any problem wheree if i did not get the shipment at the promised time i get it within the week of the shipment date. I had a great experience with my account Manager Yan Sidrov with quick replies and fast communication about my order.
The worst ever service which I have experienced.They dont know how to operate a online store.Every time you have to contact them in whatsapp to check your order.I ordered 11 parts and even after 40 days there is no massage or delivery even after I have paid complete amount including the delivery charges.Every time you have to contact them and the delivery came with only three parts and still no answer for other 8 parts.before ordering |I have checked with them if the fan shroud came with motor and they replied yes.Wheen the parts where delivered there is only shroud.Actually I have lost all the money which I have paid to them.This site is not even one percent recomented.
The worst online part store 1- I ordered in July 2024 and now it’s the end of September and I haven’t received my parts yet 2- they will never see or follow your order unless if you send them a message in WhatsApp and even though you won’t receive your parts 3- I had to reorder some parts multiple times cuz they say the part you ordered is out of stock after they receive your money (I understand it’s not their fault but it’s frustrating) 4- I’m starting to think it’s a scam or something 5- I ordered parts from multiple websites from US and I received all of them within 2 weeks. And I’m still waiting for them 6- in summary, you will be fooled by the prices and the availability of your parts but trust me DO NOT BUY FROM THEM.
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