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Motorcycle Repair
ALKHUBAIZI MOTORCYCLE CENTRE ABU DHABI
Category: Motorcycle Repair
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ALKHUBAIZI MOTORCYCLE CENTRE is a motorcycle shop. The company offers a range of services including the sale of new and used motorcycles, parts, and accessories. They also provide maintenance and repair services for various makes and models of motorcycles. Additionally, the company offers customization services to personalize motorcycles according to customer preferences.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive as indicated by the average rating of 3.9 out of 5 from 96 reviews. While some customers report positive interactions and helpful staff, others express significant dissatisfaction with service quality and professionalism.
Service Quality:
Service quality is inconsistent. Positive feedback highlights helpful and knowledgeable staff, particularly regarding gear selection. However, negative experiences point to a lack of responsiveness, unhelpful interactions when seeking technical information, and perceived unprofessionalism in certain branches. The issue of timely communication and follow-up appears to be a recurring weakness.
Common Themes:
Recurring themes include a good selection of gear, particularly LS2 helmets, although pricing consistency and the availability of the latest models are noted as potential concerns. The helpfulness of staff is a strength in some instances, while a lack of interest and poor communication are significant weaknesses in others. The availability of specific parts for motorcycles is also mentioned as a challenge.
Final Assessment:
Based on the available data, Al Khubaizi Motorcycle demonstrates strengths in its product selection and the helpfulness of some staff members. However, inconsistencies in service quality, particularly regarding responsiveness, technical assistance, and professionalism in certain locations, detract from the overall customer experience. While the average rating suggests a generally acceptable level of service, the negative feedback highlights areas requiring significant improvement to ensure consistent, high-quality, and reliable service for all customers. Addressing communication issues and ensuring consistent staff training on technical knowledge and customer interaction would likely improve overall satisfaction.
Bad experience. Not welcoming and Lack of interest. When I asked questions regarding the features of a motorcycle, they asked me to go and search on YouTube!
Good shop but never find what my bike needs
I have been a customer of Al Khubaizi motorcycle for almost 5 or 6 years...but now there is service is getting poor and the Abu Dhabi branch is most unprofessional by far... Don't waste ur time here they never call you back not respond to you timely and after complaining it was like nobody cares.
I recently visited Alkhubaizi to purchase a helmet, gloves and a jacket. The shop had a great selection of gear, but what stood out most was the customer service. A big thanks to Balwinder for his exceptional assistance. he was friendly, knowledgeable, and made sure I found exactly what I needed.
Many China products. LS2 helmets big collection. But old model and new models are the same price unfortunately. Very helpful staff. Prices vary on the mood. I like Al khubaizi. Always a warm welcome.
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