Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Auto Repair
Alibaba Motor Auto Services
Category: Auto Repair
The Car Medics Auto Repair Centre is a car repair and maintenance service business. The company offe...
Category: Auto Repair
Aarya Auto Repair, operating as Aarya Auto Services, is a comprehensive automotive service provider....
Category: Air Conditioning Repair
Swift Air Conditioners Repairs Maintenance is an appliance repair service. The company offers a rang...
Category: Auto Repair
Auto Fix Service Center, operating under the business name Auto Fix, is a comprehensive automotive s...
Category: Auto Repair
Truck Zone is a comprehensive provider of truck repair, maintenance, and spare parts services. The c...
Alibaba Motor Auto Services, operates within the e-commerce service business sector, specializing in automotive services. The company offers a range of services including vehicle maintenance, repairs, and potentially parts sales, facilitated through their online platform. Their e-commerce presence allows customers to potentially book appointments, order parts, or inquire about services digitally, streamlining the customer experience in the automotive service industry. The company offers a convenient way for customers to access necessary car care through an online interface.
Customer Sentiment:
The overall customer sentiment appears mixed, leaning towards negative based on the provided reviews. While a significant portion of the total reviews (138) contribute to an average rating of 3.9, the detailed feedback highlights significant dissatisfaction among some customers.
Service Quality:
The quality of service is a major point of contention. Several reviews describe issues with technical expertise, misdiagnosis, and the alleged use of used parts. Conversely, one review specifically praises the quality of work and the care taken with their vehicle. Delays, lack of communication, and unfulfilled promises are also frequently mentioned as negative aspects of the service experience.
Common Themes:
Recurring themes in the negative reviews include poor customer service, lack of technical competence, questionable practices regarding parts and external garages, and significant delays. The business's reliance on social media marketing is also noted, with some customers feeling misled by advertising. Positive feedback is limited but highlights good quality work and positive interactions with specific staff members.
Final Assessment:
Based on the provided reviews and overall data, the business appears to have inconsistencies in service delivery. While the average rating suggests a generally acceptable level of satisfaction among a larger customer base, the detailed negative feedback points to significant issues that impact customer trust and satisfaction. The business needs to address concerns regarding technical expertise, communication, transparency in billing and repairs, and timely service delivery to improve its reputation and ensure a consistently high-quality and reliable service.
“My experience with this garage was nothing short of a nightmare. They repeatedly delayed the work without any valid explanation, showing a total lack of professionalism and accountability. When I tried to follow up, no one responded or provided clear answers, leaving me completely in the dark. To make matters worse, they continuously gave me false promises, making it clear that they have no regard for customer satisfaction. I strongly advise against trusting this garage for any service.”
First, their customer service is 0. Second ,their technicals have no experience . They don't know how to diagnose the car issue . Third, they will install used parts in your car and charge you as new. Forth . They send your car to other garages to fix . They only do ads on Instagram which is the best thing they do. SAVE YOUR MONEY AND DO NOT GO THEIR. THE WORST PLACE EVER.
Good quality of work. Special thanks to Mr. Omar for taking care of my car as it was returned to me like its brand new. Well done. I was very satisfied.
I've been using Alibaba’s motor car service for a few months now, and it has consistently exceeded my expectations. The cars are in perfect condition, the staff is courteous, and the delivery is always on time. Highly recommended for anyone looking for reliable transportation solutions!
They literally are scamars, I had one issue, with my car, they keep calling me back to add more issues, especially if you sound like have no idea about tequilas issues. Horrible experience, highly prices, Usually I go to other car service but Alibaba, had offered free of labour service but I ended paying extra for things that they didn't cover in the service. It was a nightmare. I received my car after 10 days. I took my car to another service half what they said did wasn't done. And it costed me less. I asked to get the resits of the service done no reply. I was unlike with this experience, but lessons learned. I filed a complaint with consumer protection to ensure my rights and take action. They are good with Instagram marketing and have influencers advertising for them. I got scammed by it,
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy