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Auto Repair
Al Zaman Garage ---Best Garage
Category: Auto Repair
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Al Zaman Garage ---Best Garage is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto bodywork, and auto electrical services. They specialize in auto painting and bodywork, ensuring vehicles are restored to their original condition. Additionally, the company provides essential maintenance services such as oil changes and tune-ups. Their expertise extends to auto air conditioning service, keeping vehicles comfortable in all weather conditions. As a full-service mechanic shop, Al Zaman Garage is equipped to handle various automotive needs, from routine maintenance to complex repairs.
Overall Customer Sentiment:
Based on a total of 171 reviews with an average rating of 4.6 out of 5, the overall customer sentiment towards this auto repair business is overwhelmingly positive. The majority of customers express satisfaction with the services received, highlighting professionalism, efficiency, and fair pricing. However, a small number of negative reviews indicate significant dissatisfaction, primarily related to AC repair services and perceived lack of guarantee on work.
Service Quality and Key Strengths:
Recurring positive themes across reviews include the transparency and honesty of the staff, particularly the owner. Customers frequently commend the clear communication regarding vehicle issues and repair processes, often supported by photographic and video updates. The efficiency and speed of service are also consistently praised. Many reviewers note the reasonable and "pocket-friendly" pricing, emphasizing that the business does not engage in unnecessary upselling. The quality of work, particularly for general repairs and AC services (in positive instances), is frequently mentioned as a reason for repeat visits and recommendations.
Areas for Improvement and Weaknesses:
The primary area of concern highlighted in the negative reviews is related to AC repair services. Some customers reported unsatisfactory outcomes, perceived overcharging, and a lack of guarantee on the work performed. There are also mentions of unprofessionalism and a lack of care for the vehicle in a few instances. These negative experiences, while a small percentage of the total reviews, are significant and suggest potential inconsistencies in service delivery, particularly within the AC repair specialization.
Common Themes:
Key themes emerging from the reviews are transparency, efficiency, reasonable pricing, and professional communication as strengths. Conversely, issues with AC repair outcomes and perceived lack of work guarantee are recurring negative themes. The business appears to have built a strong base of loyal customers due to positive experiences with general maintenance and repairs.
Final Assessment:
Considering the high average rating and the large volume of positive reviews, this auto repair business generally delivers high-quality and reliable service. The strengths in transparency, efficiency, and fair pricing contribute significantly to customer satisfaction and loyalty. However, the negative feedback, specifically concerning AC repair and work guarantees, indicates a potential area for improvement to ensure consistent service quality across all offerings and address customer expectations regarding post-repair assurance. While the majority of customers have positive experiences, potential customers should be aware of the reported issues in specific service areas.
Ang pagbisita sa garahe na ito ay isang pag-aaksaya lamang ng oras at pera.
For the sake of your time, finances, and the well-being of your vehicle, I would suggest avoiding maintenance here.
I found the workshop on google and I have gone back over and over again, I have made them our car’s permanent workshop. Their services are amazing, they listen and pay attention to details. their prices are pocket friendly.
I recently had an extremely disappointing experience with an AC repair service that not only provided subpar service but also overcharged me and shared false information. I feel compelled to share my review to help others avoid a similar ordeal. I discovered that the technician had shared false information about the condition of my AC unit. He exaggerated the extent of the damage, suggesting that I needed a complete replacement when, in fact, a minor repair would have sufficed. This deceitful tactic made me question the integrity of the entire service. In conclusion, my encounter with this AC repair service was nothing short of a nightmare. They provided substandard service, overcharged me without justification, and disseminated false information about my AC unit. I strongly advise anyone seeking AC repair services please do not visit this place. This experience has left me deeply dissatisfied and wary of similar services in the future.
Mr. Alam fixed my Dodge Challenger AC and gear issue for a very affordable price. He dealt with me very professionally and updated me with photos and videos of the repair from time to time. Keep up the good work 👍🏼.
No way I was satisfied with the work .. they can't guarantee their work .. I did the AC work ..he explained the problem and solution, unfortunately solution did not work out and now they say that they cannot guarantee their work perfectly.. honestly its pathetic to see their this response... I don't know how they got their good ratings..
The team was incredibly honest and professional, explaining the issues with my car in a clear and straightforward manner. They provided a fair and reasonable price for the repairs, without trying to upsell unnecessary services. The work was completed efficiently. I highly recommend Al Zaman Garage to anyone looking for trustworthy and skilled mechanics. I'll definitely be returning for any future car maintenance needs. Thanks
Very good garage went for the first time The owner is very transparent and the work was done quickly. Had gone for ac repair. Recommended
Visited it for the first time for my Nissan Rogue. Very professional,cooperative, efficient staff with clear communication .The price is very reasonable.
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