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Computer Repair
Al Wafaa Computers
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Al Wafaa Computers is an electronics store offering a range of services. The company offers computer sales, including desktops, laptops, and peripherals. They also provide computer repair services, addressing hardware and software issues. Additionally, Al Wafaa Computers offers networking solutions and IT support for businesses and individuals. Their services extend to selling various electronic accessories and components.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.6 out of 5 from 171 reviews, the overall customer sentiment towards Al Wafa Computers appears to be largely positive. Many customers express satisfaction with their purchases and the service received. However, a significant minority of reviews highlight serious concerns, indicating a polarized customer experience.
Service Quality:
Positive feedback frequently mentions great customer service, helpful staff, and a wide variety of products. Specific praise is given for assistance in building custom PCs and for the warranty policy. Conversely, a notable number of reviews describe poor service, including rudeness, arrogance, and lack of responsiveness, particularly via WhatsApp.
Common Themes:
A recurring positive theme is the helpfulness of staff in assisting customers with their needs, particularly for custom builds. However, a strong negative theme revolves around the alleged sale of used or refurbished parts as new, often at prices comparable to or higher than new items from other retailers. Concerns about the condition of products upon purchase (e.g., scratches hidden by stickers) and unprofessional handling of components (GPUs on the floor) are also raised. Pricing discrepancies and misleading information about product condition are significant points of contention.
Final Assessment:
While Al Wafa Computers enjoys a generally positive reputation based on a large volume of reviews and a high average rating, the presence of serious negative feedback regarding product authenticity, pricing transparency, and customer service cannot be ignored. The business appears to excel in providing helpful assistance for some customers and offering a good product variety. However, the accusations of selling used parts as new and instances of poor customer interaction are significant weaknesses that could impact customer trust and reliability. Potential customers should exercise caution and thoroughly verify the condition and authenticity of products before purchase.
Al wafa computers have lots of variety. They maintain their professionalism. They r always helpful . they know how to satisfy their customers. I wish their success a lot. and highly recommend them to all who need help about electronics. Come and visit Al wafaa computers.
Fraudulent behavior. They’re
selling used parts for the same price of new items. Probably their way of sending off customers who don’t want to buy stupid bundles to get the item they need. They tried to sell me a used CPU without box nor warranty (9900k) for 1400 aed while I can get it new on Amazon for 1392 new with warranty. I would recommend caution when dealing with such shops.
Very unprofessional too, guy was almost sleeping on the phone and had no straight answer at the time, he had to check with his “brother” aka check market price, he also sounded like he’s new to the PC world not knowing how to call cpu models.
Great customer service and great computers. And the warrenty policy is amazing. Mr.dhanushka helped me to build a supperb bugget gaming pc with great specs and i recommend him for all those who willing to buy a gaming pc for a bugget. Thanks Dhanushka bro and thanks al wafa computers for making me this amazing gaming setup.
I do not recommend buying from them. I bought a laptop from them and noticed a black sticker on the back of the laptop. When I asked them, they told me that the laptop comes like this from the company. I paid the money and left. When I removed the sticker, I discovered that there were many scratches.
I do not recommend buying from them. I bought a laptop from them and noticed a black sticker on the back of the laptop. When I asked them, they told me that the laptop comes like this from the company. I paid the money and left. When I removed the sticker, I discovered that there were many scratches.
I have brought dell latitude 5470 I can even play gta 5 .nice laptop.itsin good condition.thanks to al wafa computers.i am very happy costemer .i recommend this shop
Really first time in my life I feel shy he help to finsh my work after I don't have change it's not about the moneybut the way he's dealing with customer really he deserve not only 5star all respect to you and sure I will came only in your shop agine and agine ... By the way first time in he's shop never know him befor Thanx alots agine for your nice dealing with the customer
The worst shop ever everything not as advertised unprofessional environment i join inside the shop and GPUs are all over the floor and aren't handled correctly they install cheap 1$ thermal paste for most parts i don't recommend them at all
Very rude arrogant, poor service l, Cheaters, tried to sell me ram and ssd for more expensive then amazon also parts was used not new avoid avoid. This shop fraud they will install all used items and charge u full price. There attitude also very poor, no customer service, very rude, making customers wait and talking very rudely and arrogant. + On the phone they told me 80aed for ssd NEW when I got there, it was used item. 256 ssd used 70aed (same amazon NEW 65aed) Ram used item 8gb ddr4 60aed (amazon 58aed brand new.)(When I showed him he tried to tell me the amazon ram was server ram lol it wasnt it was ddr4 2666mhz 8gb laptop ram)( i purchased both from amazon now and installed successfully. Also I didn't make any low ball offers. I offered 120aed total (since i was there and wanted to get it over with) which was 10aed less then wot they asked Which is reasonable, After I asked, they gave me attitude, first guy walked away then second guy disagreed also and started started removing the items from sale and showed attitude. At this point I left and said this is bad service because frankly it is, the guy started shouting somthing as I walked away.
whoever is on whatsapp is just leaving on opened while im asking questions