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Auto Repair
Al Sayegh Auto Repairs
Category: Auto Repair
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Al Sayegh Auto Repairs, operating under the business name Al Sayegh Auto Repairs, is a comprehensive automotive service provider. The company offers a wide range of services encompassing auto repair, auto body work, and auto parts. Their auto repair services cover general maintenance and complex mechanical fixes. As an auto body shop, they handle collision repair, painting, and restoration. Additionally, the company functions as an auto parts store, providing access to necessary components for repairs and maintenance.
Customer Review Summary
Overall Customer Sentiment:
The business exhibits a polarized customer sentiment. While a significant portion of reviews are highly positive, praising service quality, honesty, and expertise, a notable number express strong dissatisfaction, primarily concerning pricing, service execution, and customer interaction. The average rating of 4.1 out of 5, based on 129 reviews, suggests a generally favorable perception, but the negative feedback highlights critical areas for improvement.
Service Quality:
Positive reviews frequently commend the business for successfully resolving complex issues, particularly with transmissions and paintwork, and highlight the professionalism and experience of the staff. Conversely, negative feedback points to instances of poor workmanship, services not being completed correctly, and the alleged use of used parts at new prices. This inconsistency in service delivery is a key concern.
Common Themes:
Recurring positive themes include the business's experience, particularly with German and Japanese cars, and the perceived honesty and quality of work by satisfied customers. Negative themes consistently revolve around high pricing, issues with the quality of repairs (requiring subsequent work elsewhere), and poor customer service interactions, including unprofessionalism and perceived attempts to overcharge or perform unnecessary repairs.
Final Assessment:
Based on the provided reviews and overall data, the business appears to possess the technical capability to deliver high-quality auto repair and body shop services, as evidenced by numerous positive outcomes. However, the significant volume of negative feedback regarding pricing, service consistency, and customer handling indicates potential systemic issues in these areas. While many customers have positive experiences, the concerns raised by dissatisfied customers are substantial and warrant attention. The business demonstrates the potential for high-quality service but needs to address inconsistencies in pricing, ensure consistent quality of work across all services, and improve customer service interactions to consistently deliver a high-quality and reliable service experience for all customers.
Abysmal service and actively looking to extract as much money as possible from you. Far better alternatives available. AVOID AT ALL COSTS!
Great Customer Experience! Was not an easy fix! They managed to amazingly fix the transmission/gearbox - My car now is like brand new! Amazing warranty! Like no other! Best Garage in Abu Dhabi! Fully committed to deliver a great experience! Thank you to all the team for everything!
One of the biggest repair workshops in Mussafah. They do everything professionally, and they don't rip you off. Had oil change, filters, transmission oil change, AC check, break pads, O2 cabin odor removal, paint correction, polish and clean up. Great for German cars, Japanese cars. Recommended.
One of the oldest (most experienced) and best auto repair shops in AD. you can pay much less in other shops but you'll never reach those guys proficiency in paint/repair. Pay a lil more and have excellent results you're sure to love down the road .
one of the worst car shop you could find in Abudhabi, i rarely right a review against anyone but i believe this one is a must. I have paid 9000 to fix 3 things in my car and guess what they messed up my car real bad and i had to take it elsewhere and i had to pay 7000 dhs to get what they messed up fixed. من اسؤا الجراجات في بوظبي عمال كلهم هنود ولا يخصهم في الاماني
even if they dont know how to do fix your problem they will try to learn on your clock/wallet134
The Honesty is the most valuable thing you would ever find in this place. Service is 10/10 Reception 10/10 Quality work 10/10
Their prices are very high, and they install used parts at the price of new original parts for a 2015 Mercedes S500 ،
Bad way of dealing with customers by employee (J S)
Their prices are very high, and they install used parts at the price of new original parts for a 2015 Mercedes S500 ، Bad way of dealing with customers by employee (J S)
Tried to call to request a service. Person (manager) of the painting division took my call but was on another line talking to someone else. Highly unprofessional don't even want to bother trying to work with them I could hear the whole other conversation.
Very dissappointed and very bad treatment by sales staff, requested 02 services(bonnet paint and coolant repair)and both messed up on purpose to make me go back again to spend more money and I had to pay again to get my cars stuffs repaired properly from other agency, no matter how many times you explain them Beg them to pity on your pocket but still you will end up paying way more than paying in other agencies for messed up work, management needs to control sales people from fooling the customers.
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