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Auto Repair
Al Ramlah Garage LLC
Category: Auto Repair
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Al Ramlah Garage LLC is an auto repair shop offering a comprehensive range of services. We specialize in general vehicle maintenance and repairs, including oil changes, brake services, and engine diagnostics. Our skilled technicians are equipped to handle various mechanical and electrical issues, ensuring your vehicle runs smoothly and safely. We also provide specialized services such as AC repair, suspension work, and tire services. Our goal is to provide reliable and efficient auto repair solutions to keep you on the road.
Customer Sentiment:
The overall customer sentiment, as indicated by the average rating of 4.4 out of 5 from 321 reviews, is largely positive. However, a subset of reviews reveals significant dissatisfaction, particularly concerning the quality of repair work and customer service.
Service Quality:
Strengths highlighted in positive reviews include efficient service, timely completion of repairs, and effective communication regarding insurance claims. Specific staff members are also commended for their helpfulness and expertise. Conversely, negative feedback points to poor quality paintwork, the use of potentially old parts, and damage to existing components. Issues with diagnosing problems and prioritizing customers are also mentioned.
Common Themes:
Recurring positive themes include appreciation for specific staff members and efficient handling of insurance processes. Negative themes consistently revolve around subpar repair quality, particularly paintwork, and perceived unprofessionalism or lack of attention to detail. Communication issues, such as unanswered calls and pressure to sign off on work before inspection, are also noted.
Final Assessment:
While the majority of customers appear satisfied, the presence of strongly negative reviews regarding fundamental aspects of auto repair quality is a significant concern. The business demonstrates strengths in customer interaction and process management for some, but inconsistencies in repair execution and customer service for others detract from an otherwise positive overall rating. Potential customers should consider the mixed feedback, particularly the detailed accounts of poor workmanship, when evaluating this service provider.
Abu Omar, you are the champion, I had an excellent experience with my car repair. The team was professional, kept me informed throughout the process, and completed the repairs on time. My car looks and runs like new again he replace front windshield. Highly recommend their service for anyone looking for reliable and efficient car repairs. Thank you.
Company took control of my insurance claim and kept me up to date on details. Easy communication within work time. All done in 3 days.
I had a small scratch on the bumper, instead of polishing it, they repainted the whole area - BADLY. Paint was all bubbled up, with specs of dust, so the car looked like they came out of a big accident instead of minor. This also indicates that they have no proper, ventilated room for painting, they are painting the cars outside!
Unbelievable in 21st century….
They also haven’t reattached the car model letters at the back - they have left it for me in the glove box!
This is unbelievable- leaving the letters for a customer to glue back, even though they unnecessarily removed it, to unnecessary paint what could have been polished!
They also asked me to sign handover papers stating that the car is in perfect order, before I even saw the car!
Lucky I didn’t.
Stay away from this garage - if I could, I would give them 0 stars!
My visit to this garage was a waste of time. Went with an issue with my car AC, even after 2 days, they couldn’t find out the exact problem. It may not be due to lack of experienced people, but they are so crowded that they can’t find time for repairs. And above all of that, they give preference to ‘some’ people (you guess).
I went there seeing all these google reviews, but I believe they could treat customers better.
No one picks call had to visit 4 times for insurance repair but still didn't fixed it
Please Everyone be aware from this garage , the work quality is too bad ,I took my car to this garage to repaint front bumper ,the paint job was horrible rather than fixing it they made it worst moreover they have left all over the car scratch marks ,the staff to be honest are friendly but work quality is zero
Shout out to Mr. Khalid, thank you for your assistance, your efforts is really appreciated. Job well done…and highly recommended
Terrible service. So unprofessional, trying to put old parts instead of new. Terrible paint work. They have damaged even new parts and have to repair it after. After their work you can never sell the car without loosing a lot of money. Highly recommend to avoid this shop.
Very good service, very speed at work with good finishing. Will visit again for any kind of repair. Highly recommended.
What an excellent support from foreman shazad, he walked all the way to explain about my car job and guid me for good service. Good knowledge and really helpful,looking forward to see you shazad again. Thanks for your service and thanks for al ramlah team. The manager also good