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Auto Repair
image updates al qasimia
Category: Computer Repair
RUKIN AL TUFAAH COMPUTERS TR. LLC, also known as Apple IT Solutions, is a business specializing in c...
Category: Auto Repair
Euro Gulf Machines & Tools is a manufacturer specializing in machinery and tools. The company offers...
Category: Computer Repair
First Star Computer, also known as CAD UAE, is a software company offering a range of services. The...
Category: Mobile phone Repair
Ain Al Majaz Mobiles is a mobile phone repair shop. The company offers a range of services including...
Category: Computer Repair
Athar Computer is a business that offers a comprehensive range of computer-related services and prod...
Image Updates Al Qasimia is a mobile phone repair shop. The company offers a range of services including screen repair, battery replacement, water damage repair, and software troubleshooting for various mobile phone brands. They also provide accessory sales and potentially data recovery services.
Customer Sentiment:
The overall customer sentiment appears largely positive, as indicated by the high average rating of 4.8 out of 5 stars across 257 reviews. Many customers express satisfaction with the purchasing experience for phones and laptops, highlighting helpful and knowledgeable staff. However, a significant negative sentiment is present regarding warranty service, particularly concerning earphone repairs.
Service Quality:
Service quality appears inconsistent. While the purchasing process is frequently praised for excellent customer service, staff knowledge, and helpful recommendations, the warranty and repair service receives strong criticism. Issues with responsiveness, communication, and adherence to stated warranty terms are highlighted as significant weaknesses.
Common Themes:
Recurring positive themes include helpful and knowledgeable staff during the sales process, good product selection (phones, laptops, accessories), and positive purchasing experiences. The primary negative theme revolves around poor warranty service, lack of communication, and perceived unfairness regarding repair coverage. There is also a mention of potential discrepancies between advertised policies and in-store practices.
Final Assessment:
Based on the provided data, the business demonstrates strengths in its sales and customer interaction during the purchasing phase, contributing to a high overall rating. However, the significant negative feedback regarding warranty and repair services indicates a critical area for improvement. While the business excels in initial customer engagement and product sales, the reliability and quality of its after-sales support, particularly concerning warranties, appear to be a significant weakness that negatively impacts customer trust and satisfaction for those requiring such services. To consistently deliver high-quality and reliable service, addressing the issues within the warranty and repair process is crucial.
An amazing shop with giving offers for mobile lap and accessories purchase. I highly recommend IMAGE MOBILE'S AND COMPUTERS if u r purchasing phones or laptops
I had a very bad experience with the Sony WI-C310 Wireless Bluetooth Earphones, which I purchased with a 6-month warranty. Less than six months into use, one side of the earphones got damaged. I immediately visited the store and submitted them for warranty repair. However, despite following up every week, I received no response. After a month, they informed me that the 6-month warranty had expired and that I would not be covered for the repair. I felt cheated, especially since I later discovered that other stores offer a 1-year warranty for the same product.
I had a very bad experience with the Sony WI-C310 Wireless Bluetooth Earphones, which I purchased with a 6-month warranty. Less than six months into use, one side of the earphones got damaged. I immediately visited the store and submitted them for warranty repair. However, despite following up every week, I received no response. After a month, they informed me that the 6-month warranty had expired and that I would not be covered for the repair. I felt cheated, especially since I later discovered that other stores offer a 1-year warranty for the same product.
I had an excellent experience in buying a HP laptop. Thanks Suhail bhai for helping to find right laptop for usage.
I have gone there for a lot of things for charger etc. overall pretty good 5 ⭐⭐⭐⭐⭐
I recently visited imageto upgrade my phone, and I couldn't be happier with the experience. The staff was incredibly knowledgeable and went above and beyond to help me find the perfect device within my budget. They patiently answered all of my questions and provided honest recommendations based on my needs. Not only was the selection of phones impressive, but the customer service was outstanding. The staff members were friendly, approachable, and genuinely invested in ensuring I left satisfied with my purchase.
Is Good but different policy on Banners and on shop
Worst Service and Worst working style...I jus wasted my time going to image update al qassmiya branch...
خدمة سيئةً لا انصح بالتعامل معه أبدا
ما شاء الله تعامل ممتاز واخلاق راقية ب التوفيق
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy