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Auto Repair
AL NAWRAS TYRES TRADING LLC
Category: Auto Repair
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AL NAWRAS TYRES TRADING LLC is a business specializing in automotive services. The company offers a range of services including auto repair, catering to various vehicle maintenance and repair needs. They also function as a battery wholesaler, providing batteries for different applications. As a tire shop, they offer new tires, and they also operate as a used tire shop, providing more budget-friendly options. Additionally, the company offers wheel alignment services, crucial for maintaining proper vehicle handling and tire wear.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.4 out of 5 from 22 reviews. However, a significant portion of the provided sample reviews express negative experiences, indicating potential inconsistencies in service delivery.
Service Quality:
While some customers praise the service quality, friendly staff, and detailed explanations, others report issues with pricing transparency, service attitude, and the longevity of products like tires. Specific concerns include fluctuating tire prices, poor post-service follow-up (e.g., missing valve caps), and premature tire damage. Conversely, positive feedback highlights good alignment services and knowledgeable technicians.
Common Themes:
Recurring positive themes include knowledgeable and supportive staff, good mechanical and tire services, and detailed explanations. Negative themes center around pricing issues, inconsistent service attitude, and concerns about product quality, particularly regarding tire durability. The need for repeated alignment adjustments is also mentioned.
Final Assessment:
Based on the available data, the business demonstrates strengths in technical knowledge and customer education, contributing to a generally positive average rating. However, the negative feedback highlights areas requiring improvement, specifically in pricing consistency, post-service attention to detail, and ensuring the quality and longevity of products sold. While the business appears capable of providing good service, the reported inconsistencies suggest that the customer experience may vary, impacting the perception of overall reliability and high quality for all services offered. Addressing the identified weaknesses is crucial for consistent customer satisfaction and reinforcing a reputation for reliable service.
Good experience so far. Well mannered technicians who are knowledgeable and supportive. Have only filled nitrogen in my car tyres so far. Will update based on further experience.
One of the best shop in umm al quwain. Good service, friendly staff. And each pros and cons of the tyre,vehicle mechanical side deeply they will explian and make it ready. Good Alignment Mechanical, Tyres etc.. Keep going like this team.
They really give local quality tires even cannot stay with you more than six months I bought a tires on January 2024 and by May 20 24 all the tires are damaged
Used these guys before. They were not bad but my alignment always needed to be redone. I just called them to buy a tire in which they quoted a high price and then once I informed them I had blowout and needed them tire tonight they raised the price further. During the holy month especially very disappointed. Wish zero stars was an option.
Worst service, I changed my care tyre all 4 and at the time of changing the tyres, they mentioned rotation is free and once I went for rotation, their service and attitude was pathetic and even to that they didn’t put back the valve caps on the tyres. I noticed it later and didn’t wanted to go back to these guys
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