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Mobile phone Repair
AL MARFAA TR LLC Br Mileha
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AL MARFAA TR LLC Br Mileha, operating under the name Al Marfaa, is an electronics store. The company offers a wide range of electronic products and services. This includes the sale of various consumer electronics, likely encompassing items such as televisions, audio equipment, computers, and mobile devices. As an electronics store, the company also provides related services, which could include installation, repair, and technical support for the products they sell. Their offerings cater to individuals and businesses seeking electronic goods and associated services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the provided average rating of 3.8 out of 5 across a larger dataset. While some customers report positive interactions and helpful staff, others highlight significant issues with service and communication.
Service Quality:
Service quality appears inconsistent. Positive experiences mention friendly and professional staff who provide detailed information about products. However, negative feedback points to a lack of accountability and poor communication regarding store hours and forgotten items. The refusal to deliver a forgotten cable, despite advertised delivery options, indicates a potential gap in fulfilling customer expectations and resolving issues post-purchase.
Common Themes:
A recurring positive theme is the helpfulness of staff in assisting customers with product selection. Conversely, a significant negative theme revolves around poor communication, particularly regarding store hours and the resolution of post-purchase problems like missing accessories. The discrepancy between advertised services (like delivery) and actual service provided is a notable area for improvement.
Final Assessment:
Based on the available data, the business demonstrates strengths in initial customer interaction and product guidance. However, inconsistencies in service quality, particularly concerning communication, issue resolution, and adherence to advertised services, negatively impact the overall customer experience. While the average rating suggests a generally acceptable level of service, the highlighted weaknesses indicate areas where reliability and customer satisfaction could be significantly improved to ensure a consistently high-quality experience.
As soon as I entered the store, I was greeted by the friendly and professional staff. They asked me what I was looking for, and I told them I needed a new smartphone. They showed me a wide range of options from different brands, explaining the features and benefits of each model.
Good service
I bought projector from them. When I came home I found out they forgot to put the cable. They refused to deliver it saying what can he do, there is no delivery even though on their website they have same day delivery. There was no advise that he will close the shop and open at 5pm. We waited for him for 2 hours. He knew we were coming.
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