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Appliance Repair
Al-Ghandi Electronics, Fujairah
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Al-Ghandi Electronics is an electronics company. The company offers a wide range of electronic products and services. They specialize in providing consumer electronics, home appliances, and audio-visual equipment. Their services include sales, installation, and maintenance of these products. They cater to both individual customers and businesses, offering solutions for various electronic needs.
Customer Feedback Analysis: Electronics Service Business
Overall Customer Sentiment:
Based on the provided reviews and overall metrics, customer sentiment appears mixed, leaning towards slightly negative. While the average rating of 3.7 out of 5 suggests a degree of satisfaction among a larger customer base (7 total reviews), the detailed feedback highlights significant areas of concern that impact the customer experience.
Service Quality and Reliability:
The primary weakness identified in the reviews is related to the business's operational reliability and communication. Customers report discrepancies between stated operating hours and actual availability, leading to wasted travel and frustration. Difficulty in reaching the business via phone is also a recurring issue. These inconsistencies directly impact the perception of service quality and reliability, suggesting potential challenges in delivering a dependable customer experience.
Common Themes:
The most prominent themes emerging from the feedback are inaccurate operating hours and poor phone accessibility. These issues are consistently mentioned across the provided reviews, indicating a systemic problem rather than isolated incidents. The discrepancy regarding the Fujairah branch further adds to concerns about the accuracy of information provided by the business.
Final Assessment:
While the average rating suggests a baseline level of satisfaction among the broader customer base, the detailed reviews raise serious questions about the business's operational consistency and communication effectiveness. The reported issues with inaccurate hours and phone unresponsiveness are critical pain points that can significantly detract from the customer experience and erode trust. To improve service quality and reliability, the business should prioritize ensuring accurate information dissemination regarding operating hours and location, and enhance their responsiveness to customer inquiries via phone. Addressing these fundamental issues is crucial for fostering positive customer sentiment and building a reputation for dependable service.
Claimed they are open at many days at which they are not actually open, you will be very lucky if someone picked up the phone when you call.
Says they are open at 6 pm on Saturdays (and Sunday). I drive over an hour to find them closed, add another hour back. I ring them several times on Sunday at 1 pm and they never pick up. In fact, they might be closed as I contacted Philips and they stated they don't have a branch in Fujairah (even though their website says otherwise).
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