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Auto Repair
Al Faris Auto Spare Parts LLC
Category: Auto Repair
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Category: Bicycle Repair
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Category: Auto Repair
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Category: Boat Repair
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Al Faris Auto Spare Parts LLC is an auto parts store. The company offers a wide range of spare parts for various vehicle makes and models. Their inventory includes essential components such as engine parts, brakes, suspension systems, electrical parts, and body panels. They cater to both individual customers and businesses, providing parts for repairs and maintenance. The company aims to provide quality parts to ensure the optimal performance and longevity of vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the average rating of 3.9 out of 5 from 84 reviews. While some customers express satisfaction with product availability and pricing, a significant portion highlights negative experiences related to customer service and reliability.
Service Quality:
Service quality is a notable area of inconsistency. Positive feedback mentions friendly and professional staff, particularly in resolving misunderstandings and providing fast service. However, negative reviews strongly criticize customer service, citing rudeness, unreliability, and a lack of follow-through on commitments, such as providing quotes or availability updates.
Common Themes:
Recurring positive themes include the availability of genuine and original parts at competitive prices. Conversely, the most prominent negative theme revolves around poor customer service, encompassing issues with staff attitude, communication, and accountability for errors. The process for obtaining quotes, while available via WhatsApp, also receives mixed feedback regarding reliability.
Final Assessment:
Based on the available data, the business demonstrates strengths in product availability and pricing. However, the inconsistency and negative feedback regarding customer service significantly impact the overall customer experience and perception of reliability. While some customers report positive interactions and professional handling of issues, the recurring complaints about rudeness and unreliability suggest a need for improvement in customer service training and operational consistency to ensure a consistently high-quality and reliable service delivery.
Can get quotes by WhatsApp & they have good prices
Fast service.. Customer friendly employees.. I just had a misunderstanding and the staffs behaved very professionally with me. Although it was my mistake I was treated in a professional way by all the employees.. Everyone in that shop deserve a big salute deep from my heart.. Thank you guys.
Genuine parts are available at an affordable price. Friendly staff.
Not reliable, worst customer service, rude people on the phone. All their mistakes forwarded to the clients.
Original spare parts available but service is not good. The sales man told me that he will call in 10 min regarding availability but he never did
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