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Bicycle Repair
Al Asala Bicycles Trading LLC
Category: Bicycle Repair
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Al Asala Bicycles Trading LLC, operating as AA Bikes, is a bicycle store offering a range of services. The company offers a wide selection of bicycles, including mountain bikes, road bikes, and children's bikes. In addition to sales, the company offers bicycle repair and maintenance services, including tune-ups, tire changes, and brake adjustments. They also provide bicycle accessories and parts.
Overall Customer Sentiment:
Customer sentiment is overwhelmingly positive, reflected in a high average rating of 4.8 out of 5 from 23 reviews. While a small number of reviews were provided, the consistent themes across these indicate a strong positive perception of the business.
Service Quality and Strengths:
Key strengths highlighted by customers include excellent service, knowledgeable and skilled staff, and a great selection of high-quality bicycles. The business is frequently praised for offering competitive and reasonable prices compared to other sellers. The staff's ability to assist customers in making the right choices and the helpfulness of mechanics are recurring positive points. The experience of purchasing bicycles is described as hassle-free and smooth.
Common Themes and Weaknesses:
The primary weakness identified is the shop's location, which presents significant parking difficulties and potential traffic delays due to its situation in a busy business area. This logistical challenge is a notable detractor for customers who drive. Additionally, one review mentioned a negative interaction with a staff member regarding product information, suggesting a potential inconsistency in customer service delivery.
Final Assessment:
Based on the provided reviews and overall high rating, the business generally delivers high-quality and reliable service. The strengths in product quality, pricing, and staff expertise significantly outweigh the reported weaknesses. While the location poses a practical challenge for some customers, the positive experiences with service and products indicate a strong value proposition. The business appears to be a highly recommended option for bicycle purchases and service, particularly for owners of specific brands like Alvas. Addressing the reported inconsistency in staff interaction could further enhance the customer experience.
Bought 6 bicycles in the span of 4 years from here, very hassle-free/smooth experience. Knowledgeable staff, friendly owner, competitive prices. Very crowded on Thursdays though
Called the shop looking for a Kenda tyre. Spoke to a person named obaid who was least interested in giving any information rather kept asking me where I was calling from. I asked him which model of Kenda tyre he had andhe tells me he doesnt know I ask him to send me a picture and he says he doesnt have time for all this. Rude and un business like.
One of the best bike shops in Dubai , Fantastic service and their staff knows very well what they are selling you and will be able to help you make the right choice. Not only is their collection great , they offer amazing prices. Highly recommend if you’re looking for a bike
Really great service and they have some of the best quality bicycles, their prices are also great compared to other sellers. Highly recommend this shop for best price and service.
The only reason why I couldn't give a 5 star is that the shop is situated in the most busiest business associated areas. So parking is difficult, I mean literally difficult. If you drive, you'll need to be extra careful, there are people transporting goods in on stand up trollies possibly bumping into your car. And when you're in traffic in those small streets expect at least 30-45 minute delays. Now, about the shop. Not easy to get to due to my explanation above. But by my personal experience, I stopped in front if the shop, immediately ushered by the mechanic. Very helpful quick took my bike and I went off to find parking. They kept my bike before starting any work. Once I arrived back, showed the mechanic the problems. And he worked very mindful of the bike. Very knowledgable and skilled. Very pleased with how the bike was treated and repaired. The mechanic also offered to load my bike, but I told him I'll walk the bike to the car. Spare parts are reasonable. I mean it is the shop to go to if you own an Alvas product. Plan to bring my wife's bike there soon for service.
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