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AG CARS Vehicle Testing Centre
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AG Cars Vehicle Testing Centre, , is a car inspection station business. The company offers comprehensive vehicle inspection services. These services include mandatory technical inspections required for vehicle registration and renewal, pre-purchase inspections to assess the condition of used cars, and various other checks to ensure vehicle safety and compliance with regulations. The company provides a range of inspection packages tailored to different needs, utilizing advanced equipment and trained technicians to deliver accurate and reliable assessments of a vehicle's mechanical and structural integrity.
Overall Customer Sentiment:
Based on a large volume of reviews (3333 total) with a high average rating of 4.5 out of 5, the overall customer sentiment towards AG Cars Vehicle Testing Centre is largely positive. Many customers report efficient and fast service, particularly for vehicle testing and ownership transfers. Specific staff members are frequently praised for their helpfulness and professionalism.
Service Quality and Efficiency:
A significant strength highlighted in the reviews is the speed and efficiency of the services offered. Multiple customers mention completing processes like testing and ownership transfer in under 30 minutes. The facility is described as well-organized, contributing to a smooth experience for many.
Areas for Improvement:
Despite the generally positive feedback, some recurring negative themes emerge. Several reviews point to issues with staff behavior, specifically citing rudeness, lack of respect, and poor customer service from certain individuals at the counters and in the office. There are also mentions of difficulties in obtaining reports after testing and challenges with communication via phone. Inconsistent operating hours have also been noted.
Common Themes:
Positive themes consistently include the speed of service, the helpfulness of specific staff members, and the overall efficiency of the testing and transfer processes. Negative themes primarily revolve around inconsistent staff professionalism, communication issues, and occasional operational discrepancies.
Final Assessment:
AG Cars Vehicle Testing Centre appears to deliver high-quality and reliable service for the core functions of vehicle testing and ownership transfer, as evidenced by the high average rating and numerous positive comments on efficiency. However, the business faces challenges with inconsistent customer service from some staff members and occasional operational issues. While the majority of customers have positive experiences, addressing the reported instances of unprofessional behavior and improving communication channels would further enhance the overall customer experience and solidify its reputation for reliable service.
Date of Visit MAY 10, 2024 4-6PM
I politely approached the lady supervisor to ask for help and for some guidance about my situation regarding my vehicle registration. But what I experienced is humiliation. Shouted at me like I'm a dog and was told to wait outside the building because I don't have the correct documents. Before this, I was waiting for my token to be called. While sitting with other customers, I was so shocked to see how she treat the customers. The way she told them to sit, to wait outside if they don't have the necessary papers, and even the way she respond to a timid person asking question. She is showing everybody there that she is superior and above everyone.
I end up completing my car registration from other RTA centre with ease and very helpful to answer all my questions.
Management of AG cars, please check your staff.
Done my vehicle passing but didnt get the report. As they told me within 5 minutes you will receive the report. Its been hours am waiting for the report but didnt receive any. Calling the toll free number and they are not able to help out. Gave me deira branch number no one is answering the call. I called 15 times to the number.
Had a great experience at AG CARS Vehicle Testing Centre, thanks to Badar Al Balushi. He was very kind, helpful, and made the car registration process smooth and hassle-free. His professionalism and friendly attitude were truly appreciated. Highly recommend his service!
I came twice ..this center is closed I don't know why they still saying it's 24 hours
I recently purchased a Volkswagen Passat from AG Cars, and the experience was nothing short of fantastic! A huge shoutout to Mr. Dinesh, who made the entire process seamless and enjoyable. From the moment I walked into the showroom, he was professional, knowledgeable, and incredibly patient in addressing all my queries. He guided me through the features of the Passat, ensuring I made an informed decision. His transparent approach and excellent customer service truly set him apart. The delivery process was smooth, and thanks to Mr. Dinesh, I drove away with confidence and excitement in my new car. I highly recommend AG Cars and especially Mr. Dinesh to anyone looking for a top-notch car-buying experience. Thank you, Mr. Dinesh & AG Cars, for making this journey so special
I recently visited AG CARS Vehicle Testing Centre for an ownership transfer, and I was genuinely impressed by the fast and professional service. From start to finish, the entire process took no more than 30 minutes. The team was not only efficient and knowledgeable but also incredibly friendly and helpful. πππ They guided me through every step with a welcoming attitude, making the whole experience smooth and stress-free. βπβ¨ The facility is well-organized, and their commitment to providing top-notch service really stood out. π―β π If you are looking for a hassle-free and quick ownership transfer or vehicle testing, I highly recommend AG CARS Vehicle Testing Centre! ππ¨π
The workers working on the car are nice. But the employees sitting in the office are not welcoming and are rude. They are missing from their desk most of the time and the Filipino cashier is very rude. Shouldnβt be working in customer service. I had an appointment for 9am and they said I donβt have an appointment . They donβt care about the customers. Will not recommend.
Very efficient testing and admin staff. I did my test and transferred ownership in less than 30 minutes. Highly recommend on weekdays as it emptier than weekends
Worst experience ever in the UAE. Worst behaviour by the lady staff name Fatma muhsen sitting in counter number 2 . She has absolutely no respect for the client. She behaved with me in very impropriate way by tearing off the my papers for registration transfer. Very rude and arrogant, extremely disappointed by this behaviour.
Worst experience ever in the UAE. Worst behaviour by the lady staff name Fatma muhsen sitting in counter number 2 . She has absolutely no respect for the client. She behaved with me in very impropriate way by tearing off the my papers for registration transfer. Very rude and arrogant, extremely disappointed by this behaviour.