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Auto Repair
ADNOC Service Station | Fujairah Beach (762)
Category: Tire Repair
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ADNOC Distribution is the business name of the entity. The company offers a wide range of services at their ADNOC Service Station | Fujairah Beach (762) location. Customers can refuel their vehicles at the gas station and access an ATM for cash withdrawals. For refreshments and snacks, there is a bakery, coffee shop, and convenience store. Vehicle maintenance services include a car wash, oil change service, and pressure washing service.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning positive based on the average rating of 4.1 out of 5 from 265 reviews. While many customers express satisfaction, particularly regarding staff friendliness and specific service areas, a notable portion highlights significant negative experiences.
Service Quality:
Service quality is inconsistent across different areas of the business. Positive feedback frequently mentions excellent service from specific staff members, particularly in the refueling and coffee shop areas, highlighting friendliness and efficiency. However, negative reviews point to significant issues with staff professionalism, efficiency, and availability, particularly concerning refueling wait times, oil change services, and car wash functionality. Instances of staff arguments, lack of preparedness, and inability to handle basic transactions or equipment are reported.
Common Themes:
Recurring positive themes include the friendly and attentive nature of certain staff members and the quality of specific products like coffee and bakery items. Conversely, common negative themes revolve around insufficient staffing leading to long wait times, issues with staff training and professionalism, and problems with the functionality of services like the car wash and oil change availability.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates strengths in customer interaction through certain staff members and offers quality products in specific areas. However, significant inconsistencies in service quality, particularly concerning staffing levels, staff training, and the reliability of certain services, detract from the overall customer experience. While many customers have positive interactions, the recurring negative feedback suggests that the business does not consistently deliver high-quality and reliable service across all its offerings. Addressing staffing shortages and improving staff training appear to be critical areas for improvement to enhance overall customer satisfaction and service reliability.
Buzziest station, but dont have enough staff everytime. not recommend to refill. very long time waiting
I recently visited this ADNOC station and I wanted to take a moment to commend Jaseem, one of the staff members, for his outstanding service. Every time I stop by the station, Jaseem is always there, single-handedly managing 6-7 vehicles at a time. Despite the busy atmosphere, he consistently maintains a friendly and professional demeanor, greeting each customer with a smile. Jaseem's dedication and hard work do not go unnoticed. He ensures that each vehicle is attended to promptly and with great care, even when he is the only staff member on duty. It is clear that Jaseem is a valuable asset to the team, and his exceptional service greatly enhances the customer experience at the station. Thank you, Jaseem, for your unwavering commitment and excellent service!
I went to Adnoc Lube to get an oil change, but when I arrived, the only staff member on duty wasn't at the desk. I had to wait for over 20 minutes before he came to assist me. When he did, he told me to park my car in a specific area and opened the hood to check something. But then he left to put on his safety shoes, because he wasn't wearing them at the time. After he returned, he told me that they didn't have the oil needed for an oil change. So, I ended up waiting for more than 30 minutes at the dealership without receiving any service.
I was really disappointed with the staff member's lack of helpfulness and efficiency, so I decided to leave the dealership without having any work done on my car.
Mr mohamed zaheer gave me an excellent service while refueling and greeted me with a smile and ramadan mubarak.
Mr zaheer khan very good service and polite approachable and always smile so im very happy to come in your station
The car wash machine is working only half but you have to pay full 👎
The worst service I ever had at a petrol station. I arrived all the guys helping was in a heated argument , I had to hoot several times eventually one came but he said he doesn't have a tag . After some time another one came saying they are changing shifts . Eventually they started fulling up my car . After I was done again I had to hoot for someone to come and take the thing out so I can pay the same guy with no tag came did not know how to remove the pump from my car so I said I'll do it and I'll come back to pay I am just getting a coffee . After I came back the guy didn't know how to handle the card machine so I said never mind I'll give you cash . I only had 100 the bill was 100.45 he then proceeded to be aggressive even if I said I'll pay by card he wanted the 45 fills. I recommend really that they see how they treat people and train their staff . Over 20 min I was there .
Very good customer service by staff . Especially one of the staff his name is Jasem Is very friendly and always with smile even in busy time also… Very nice guy
Very unprofessional staff. The guy inside the shop only knows how to say "No". I am ranked gold with Adnoc Rewards. From today I will avoid all Adnoc services and Adnoc petrol pumps.
wonderful experiences I’ve had at adnoc coffee shop. The quality of Spanish lette coffee is consistently superb, and Turkey cheese croissants are simply delightful and freshly baked. I got 50% offered with my rewards point. Every visit feels special, thanks to the warm, friendly, and attentive staff. They always greet me with a smile.