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Motorcycle Repair
ADNOC Service Station | Al Madeena (936)
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ADNOC Service Station | Al Madeena (936) is a business that offers a variety of services to its customers. The company offers gas station services, allowing customers to refuel their vehicles. Additionally, the company offers a bakery and pastry shop, providing fresh baked goods and pastries. For vehicle maintenance, the company offers car wash and oil change services. Customers can also find a convenience store and deli on-site, offering a selection of goods and prepared foods. Finally, the company offers a coffee shop for those looking for a beverage and a pressure washing service.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.3 out of 5 from a substantial sample size of 799 reviews. This suggests a general level of satisfaction among a majority of customers.
Service Quality:
While the average rating is favorable, the provided review excerpts highlight inconsistencies in service quality. Positive feedback points to kind staff, excellent service, and convenient facilities like car wash and diverse fuel options. However, significant negative feedback raises concerns about staffing levels leading to long queues, particularly at fuel pumps, and issues with customer service responsiveness. A serious concern regarding employee termination practices is also noted, which, while not directly a customer service issue, can impact overall perception of the business.
Common Themes:
Recurring positive themes include the availability of multiple services (gas, car wash, convenience store, etc.) and the helpfulness of some staff members. Negative themes consistently revolve around insufficient staffing at fuel pumps resulting in excessive wait times and difficulties in contacting customer service. The issue of employee relations, as highlighted in one review, represents a distinct area of concern.
Final Assessment:
Based on the available data, the business appears to deliver a generally reliable service, supported by a strong average rating. Its key strengths lie in its comprehensive service offerings and positive interactions with some staff. However, the business faces significant challenges related to operational efficiency, specifically in managing customer flow at fuel pumps, and potentially in customer service responsiveness. Addressing staffing levels and improving customer contact channels are crucial areas for improvement to ensure consistent high-quality service and maintain positive customer sentiment. The serious nature of the employee termination concern also warrants internal review.
Best place to fill the gas and car wash Staff are kind
Excellent service Active staff
Fuel types to choose from ADNOC Service Station | Al Madeena (936) 98 Super, 95 Special & 91 E-Plus. Other facilities. ADNOC OASIS, CAR WASH, CAR SERVICE, TOILETS.
Terminating People without any Reason.? My brother Hamsari Salik Zainudin. Was Terminated while on his vacation. So the benefits will be culprit. He just work more the 15 years, but no any single pills to recieved. So Sad.ðŸ˜
worst service in all Al Ain. Only Two fillers at every station even in Sanaiya. No matter what time you visit the station it is always full of People in Long queues coz they only have Two fiilers. tried to complain to the supervisor, Poor guy was on Duty as A filler & they do not respond to calls at 800300 no matter how many times you try. I used to thought it is UAE's biggest company but it is trash.
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