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Auto Repair
ADNOC Service Station | Al Jurf (455)
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ADNOC Service Station | Al Jurf (455) is a business that offers a variety of services to its customers. The company offers a gas station for refueling vehicles, an ATM for cash withdrawals, and a convenience store for everyday essentials. For those looking for a bite to eat or a drink, the company offers a bakery, coffee shop, deli, and pastry shop. Additionally, the company provides an oil change service for vehicle maintenance.
Customer Sentiment:
Overall customer sentiment appears to be moderately positive, as indicated by the average rating of 4.1 out of 5 from a total of 239 reviews. However, the provided sample reviews reveal a mix of experiences, suggesting variability in service quality.
Service Quality:
While some customers report "super awesome service" and praise the professionalism of the staff, others highlight significant issues. Specific areas of concern include poor service at the Adnoc Mart, particularly regarding coffee availability after 9 pm and frequent POS machine malfunctions. The oil change service also receives negative feedback, citing unprofessionalism, overfilling of engine oil, and spillage.
Common Themes:
Recurring themes in the negative feedback revolve around service inconsistencies, particularly during nighttime hours, and issues with specific service areas like the Adnoc Mart and oil change. Positive feedback often mentions friendly staff and consistently good service experiences.
Final Assessment:
Based on the available data, the business demonstrates a generally positive reputation, supported by a strong average rating. However, the presence of critical reviews, even within a small sample, indicates areas requiring attention. To consistently deliver high-quality and reliable service, the business should investigate and address the reported issues at the Adnoc Mart and the oil change service. Focusing on improving consistency, especially during off-peak hours, and ensuring all service areas meet professional standards will be crucial for maintaining and enhancing customer satisfaction.
Bad service
Poor lube service, not professional. They added half liter of oil more than the engine capacity. Also they spoiled the oil on the engine while pouring it. Not recommended.
Super awesome service each and every time you go. Working staff is very good and professional.
The night attendants smile a lot. Please check out the fast food there alsi in the night
Very poor service specially the Adnoc Mart they don’t have guys to to prepare coffee after 9pm and POS machine doesn’t work most of the times
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