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Tire Repair
ADNOC Service Station | Al Falah (931)
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ADNOC Distribution is the business name of the entity. The company offers a comprehensive range of services at their Al Falah station. Customers can refuel their vehicles at the gas station and take advantage of the car wash and pressure washing services to keep their cars clean. For vehicle maintenance, a tire shop is available. Inside, a convenience store provides everyday essentials, while a bakery and deli offer fresh food options. A coffee shop is also on-site for those looking for a beverage.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the provided average rating of 3.9 out of 5 from 57 reviews. While some customers express satisfaction with specific services, others highlight areas for improvement, particularly concerning staff behavior and facility cleanliness.
Service Quality:
Service quality appears inconsistent across the various offerings. The car wash service receives both positive and negative feedback, with some customers satisfied with the outcome and queue times, while others report negative interactions with staff regarding tipping expectations. The convenience store and deli are mentioned positively in conjunction with the car wash. A specific service center interaction is highlighted as positive, demonstrating strong customer service. However, concerns are raised about the cleanliness and availability of amenities in the washrooms.
Common Themes:
Recurring themes include the car wash service, which is a significant point of customer interaction and feedback. Staff conduct, particularly regarding tipping, is a notable negative theme. Facility cleanliness, specifically in the washrooms, is another area of concern. Positive themes include efficient service in some areas and helpful staff in specific instances.
Final Assessment:
Based on the available data, the business demonstrates potential for delivering quality service, as evidenced by positive experiences in certain areas like the service center and some car wash outcomes. However, inconsistencies in service delivery, particularly concerning staff professionalism and facility maintenance, detract from the overall customer experience. Addressing issues related to staff conduct and improving washroom cleanliness are crucial steps to enhance customer satisfaction and ensure a consistently high-quality and reliable service offering across all business units.
Car wash here. Short queue compared to many others. Maybe no AC waiting area, that's why.
Doing this review to thank Al Futaim Service Center for checking my car as I needed to have it tested as a requirement for car renewal. Mr. Ali, the manager personally attended to us who did some check (battery, water, oil etc.). He was so kind to help us for free (no parts replacement was required) so it was free (gave a tip instead). Thanks, Mr. Ali and staff. Great service 👏 We also had my car washed for AED 38. First time to do that here and I was satisfied with the services and outcome 👍
Nice service along with car wash facility as well oasis store
The car wash attendants were like expecting tip from me each time I go there. If you didn't give, they speak something using their language, like what happend this morning, unfortunately , I understand Hindi, which seems a not so good comment from them. I know how difficult life is, but, this is not acceptable. I hope this should be stand corrected!
We all love Adnoc services, but lately most washrooms aren’t clean as usual and cant find hand sanitizer anywhere! All bottles are empty
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