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Auto Repair
ADNOC Service Station | Al Aqa (785)
Category: Auto Repair
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ADNOC Service Station | Al Aqa (785) is a business that offers a range of services to its customers. The company offers gas station services, allowing customers to refuel their vehicles. Additionally, the company offers an ATM for convenient cash withdrawals. For those looking for a bite to eat or a drink, the company offers a bakery, coffee shop, deli, and pastry shop, providing a variety of food and beverage options. A convenience store is also available, offering a selection of everyday items.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the average rating of 4 out of 5 from 257 reviews. While a significant portion of customers seem satisfied, a notable number express frustration, particularly regarding specific service interactions and facility conditions.
Service Quality:
Service quality is inconsistent. Positive feedback highlights friendly and helpful staff, particularly in the store and coffee areas. However, negative reviews point to significant issues with staff attitude, prioritization of customers, and efficiency, particularly concerning the coffee service. The availability and condition of washroom facilities are also a recurring point of dissatisfaction, with reports of closures and poor maintenance impacting the perception of service reliability.
Common Themes:
Recurring positive themes include the convenient location, particularly for those visiting Al Aqa beach, and the availability of essential services like gas, coffee, and quick bites. Negative themes consistently revolve around poor washroom conditions and availability, and inconsistent customer service, specifically highlighting issues with staff behavior and efficiency in certain areas.
Final Assessment:
Based on the provided data and reviews, the business demonstrates strengths in its convenient location and the provision of core services. However, the inconsistency in service quality, particularly concerning staff interactions and the state of washroom facilities, detracts from the overall customer experience. While the average rating suggests a generally positive perception, addressing the recurring issues with staff training and facility maintenance is crucial to ensure consistent, high-quality, and reliable service delivery across all aspects of the business.
Handy location for a gas station and the grocery store has the expected variety. Just hope not to have to use the toilets there
If there is 0 i will rate the guy in cashier/barista nepali in this branch! We' waited for so long just to serve us the coffee, it's ok if we only waited while he was doing our orders, but he prioritized the other customers who came after us??!!? Why? just because we are filipinos? We paid first but we were served last and he knew that we were waiting for the last order, but left us again to go to cashier and entertain another customer where he is with another cashier that can accomodate the other customers, WORST was, After serving the last coffee he told us with a sarcastic tone "FINISH"? What kind of customer service is that??? Very disappointing, you should train your staffs with good customer service! This guy was unbelievable! The worse!! You should train this nepali guy again!
Location is perfect, right outside al aquah beach. Not too many options for groceries and the toilets are pretty bad.
Small but nice station. Adnoc oasis store is good, nice staff. You get nice coffee n quick bites. Campers in Al Aqa Beach use this place for washroom. Staff is nice.
They have closed the washroom in adnoc oasis near alqah beach in fujairah. Requested them to open the washroom for family with kids but they have ignored to open it.
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