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Auto Repair
ADNOC Lube | Al Ragayeb (627)
Category: Tire Repair
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ADNOC Lube | Al Ragayeb (627) is a business that specializes in oil change services. The company offers a comprehensive range of services related to vehicle lubrication and maintenance. These services include engine oil changes, filter replacements, and checks of other essential fluids like coolant and brake fluid. They provide various types of oils suitable for different vehicle makes and models, ensuring optimal engine performance and longevity. The company focuses on providing efficient and reliable service to keep vehicles running smoothly.
Overall Customer Sentiment:
Based on a limited sample of 11 reviews with an average rating of 3.7 out of 5, customer sentiment appears mixed. While some customers express satisfaction with the oil change service and the staff involved, others report significant negative experiences, particularly concerning other services offered at the location.
Service Quality:
Reviews specifically pertaining to the oil change service are generally positive. Customers highlight the professionalism and experience of the oil change staff, with one review specifically commending their hard work and efficiency even during busy periods. However, a notable weakness is identified in the overall service delivery, with one review detailing a lengthy wait time and perceived inefficiency from a technician. This suggests potential inconsistencies in service speed and workflow management.
Common Themes:
A recurring theme is the stark contrast in customer experience between the oil change service and other services provided at the same location, specifically the gas filling station. Negative feedback regarding the gas station staff's behavior and adherence to procedures significantly impacts the overall perception of the business. Conversely, the oil change staff consistently receives positive mentions for their demeanor and competence.
Final Assessment:
The oil change service itself appears to be a strength of this business, with positive feedback on staff and service quality. However, the negative experiences reported concerning other services, particularly the gas station, detract significantly from the overall customer satisfaction. While the oil change service may be reliable, the inconsistent service quality across different departments and the reported negative interactions with gas station staff suggest that the business does not consistently deliver a high-quality and reliable overall customer experience. Potential customers should be aware of these disparities when considering this location for services beyond oil changes.
Car wash is good
Great
The service is very poor. The technician on duty does not know how to do smart work. I am waiting for an hour while he is busy on dealing with one car only. Meanwhile he could have drain the old oil from my car. Other stations are excellent
This place is mostly busy but the mechanic here is really good 👍🏻 Working back to back Highly appreciate the hard work
Very bad customer experience from the gas filling staff. They does not follow the seniority, and very rude behavior. Not a recommended ADNOC station to fill the petrol. But many times visited the quick oil change and those staff are very well behaved and experienced.
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