
Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Computer Repair
Adarc Computer
Category: Air Conditioning Repair
General Maintenance & Technical Co. (G.M.T) is a business specializing in various contracting servic...
Category: Auto Repair
Home Binbrook Auto Repair is a full-service auto repair shop. The company offers a wide range of ser...
Category: Computer Repair
Nanotech Gaming PC is a computer store specializing in gaming computers. The company offers a range...
Category: Computer Repair
Micro Power Computers LLC is a computer store that offers a range of services. The company offers co...
Category: Bicycle Repair
Riders Hub Bicycles is a bicycle store. The company offers a range of services including bicycle sal...
Adarc Computer is a business that offers a range of services related to computers and technology. The company offers products and services as a computer store, computer accessories store, and computer desk store, providing hardware and peripherals. They also function as a computer wholesaler, likely supplying other businesses. For entertainment, the company offers services as a game store. Additionally, the company offers security services and operates as a Wi-Fi spot business, suggesting they provide network access and potentially related security solutions.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.3 out of 5 from 94 reviews, customer sentiment appears largely positive, particularly regarding product quality and the helpfulness of specific staff members. However, a significant minority of reviews express strong dissatisfaction with customer service, highlighting inconsistencies in the customer experience.
Service Quality:
Reviews indicate a mixed experience with service quality. Positive feedback frequently praises the knowledge, patience, and helpfulness of staff in assisting with purchases and custom builds. Customers appreciate the guidance provided and the quality of the products received. Conversely, negative reviews point to significant issues with wait times, lack of attention, unhelpful or unfriendly staff, and poor communication, including instances of staff being unavailable or dismissive.
Common Themes:
Recurring positive themes include the expertise of staff in recommending and building systems, the quality and variety of products, and the value for money. Negative themes consistently revolve around poor customer service, including long wait times, unhelpful or arrogant staff behavior, and a perceived lack of care for customers, particularly those requiring assistance or information.
Final Assessment:
Adarc Computer Store appears to offer high-quality products and possesses knowledgeable staff capable of providing excellent service in specific interactions. The positive reviews and high average rating suggest that many customers have a satisfactory experience. However, the recurring negative feedback regarding customer service indicates a significant area for improvement. Inconsistent service quality and instances of unhelpful staff behavior detract from the overall customer experience and may deter potential customers, particularly resellers. While the business demonstrates strengths in product and technical expertise, addressing the inconsistencies in customer service is crucial for ensuring a consistently high-quality and reliable service delivery.
A few weeks ago they kept me waiting for almost an hour, always telling me to wait for 5 to 10 minutes for the salesman to finish with a customer. They never offered to have me talk to someone else and weren't honest about the wait time. I eventually had to leave without talking to anyone. I went back again after calling in to make sure someone's available and booked a time with him. When I arrived on time there were no other customers there, but they told me that salesman was gone and wouldn't be back for another 30 minutes. They said the manager would be able to help instead, but as soon as I started talking to him, he got a call and went to his desk and asked me to wait, which I did for 15 to 20 minutes before I left. There are so many people working there and at their desks, and I have no idea what use they are if they can't service a single customer.
Awesome company. Faheem was great from start to finish, excellent service. Was patient with me to build the right custom system for my needs, and it is really good. Advised me on a few things to make it future proof, and it should last me years with some room to upgrade in the future. It's the only place I'll use in Abu Dhabi for pc parts and builds moving forwards. Thanks again guys.
Disgusting service. Naufal (Owner) doesn’t know how to speak to customers.
I bought two PCs for our kids at Adarc Computer Store. Wasnt sure what build should I go for, since I was on quite a limited budget. Faheem helped us enormously, picked optimal components for a very reasonable price, explained everything, kept me posted on the entire process. Overall he was very knowlegeable, helpful and patient. I am writing this review almost a month after the purchase. So far absolutely smooth, lag-free performance. I am very happy with this shop and I will be coming back for sure. Highly recommended.
I am really impressed by how proffessional and helpful the team in this shop are their prices and pc stuff are just amazing with wide variety of stuff to take from I am so glad i got to meet Sajjad shahul and shamsheed they are very helpful and welcoming such a great experience i reccomend this over any shop for pcs !
one of the worst customer service ever closing the phone on customers not responding to their request.
Don't use this company they are not worth the trouble go anyplace othere
Sure! Here’s a professional yet friendly review you can post: “I recently purchased a computer from adrac, and it was an excellent experience from start to finish! The staff was knowledgeable, patient, and genuinely helpful in answering all my questions. They guided me to the best option for my needs without any pressure to upsell. The product quality is top-notch, and the entire process was smooth and hassle-free. It’s rare to find such great customer service these days, and I highly recommend [Shop Name] to anyone looking for reliable products and outstanding service!
Very unfriendly staff. Went in to check for a wifi antenna. They can say it is not available politely like others. Curt answer 'Go and check in market"
Very unfriendly staff. Worst experience! we as a reseller never recommend this shop. their staff doesn't know how to deal with customers. especially train your sales team. I purchased from another shop because of their arrogant behavior.
Worst experience! They are least bothered about their customers! No one to explain about products. I purchased from another shop because of their arrogant behavior